Full-Time

Customer Program Manager

Posted on 5/16/2024

Botify

Botify

201-500 employees

Enterprise SEO platform for large websites

Data & Analytics

Senior

London, UK

Required Skills
Management
Requirements
  • 4+ years of experience in client facing roles with a focus in Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles (preferably in a B2B SaaS environment)
  • Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience
  • Experience working with complex enterprise software solutions
  • Proven ability to facilitate and contribute to complex technical discussions
  • Interest in SEO; previous experience in the industry is a plus
Responsibilities
  • Maintain a portfolio of strategic customers and drive strategy
  • Identify key performance indicators (KPIs) and develop Success and Engagement plans
  • Oversee and project manage product implementations for new and existing clients
  • Monitor client health and adoption, and identify opportunities for maximizing value from Botify
  • Coordinate technical work with support team and professional services resources
  • Lead complex technical discussions and develop content for client-facing sessions
  • Partner with Account Managers to execute growth strategies
  • Assist in building and implementing internal processes to enhance service delivery efficiency

Botify, an enterprise SEO platform, stands out as a leading choice for individuals seeking a workplace that emphasizes data-driven decision making and technological advancement. The platform serves over 500 enterprise clients by providing unified, actionable data and autonomous execution capabilities, which not only foster a culture of innovation but also ensure substantial industry influence. Here, employees can thrive in a dynamic environment that is committed to driving sustainable growth and unlocking new opportunities in organic search optimization.

Company Stage

Series C

Total Funding

$82.5M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-5%

2 year growth

2%
INACTIVE