Room Attendant

About Us:

Do you see yourself as a Room Attendant? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team.  We currently have a Room Attendant position available at the Holiday Inn Riverwalk - San Antonio, Texas.  

Your Day to Day:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc. 
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions. 
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. 
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects. 
• May assist with other duties as assigned. 
• May have turndown duties.

What we need from you:

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. 

This job requires ability to perform the following: 

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds 

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility 

• Frequently bending, stooping and kneeling

Other: 

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 

• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities. 

• May be required to work nights, weekends, and/or holidays.

What we offer:

The hourly pay rate for this role is $14.00 per hour. 
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. We offer free onsite parking, employee meals and so much more! 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Not Applicable for Colorado Applicants

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.