Warehouse Operations Manager

Logistics Manager

Position Summary

Crescent Logistics Managers are responsible to manage and operate a high performing reliable business committed to meeting all our customer’s needs, our company’s needs and our people’s needs.  The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well.

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe.
• Ensure a Work Environment which is safe and maintained where our people can safely grow and develop.
• Continually seek out and remove all forms of risk.

People

• Select the best people to be part of Crescent
• Train to ensure each person is competent.
• Assess to ensure the fair and accurate evaluation of each person’s performance and potential.
• Recognize to ensure each person feels appreciated for the value they provide.
• Develop method to collect people feedback and ensure proper and timely response is provided.

Productivity

• Maximize site capacity and output capability through the planning and scheduling of all resources.
• Assess / verify the ongoing need for resources.
• Validate the use and continuous improvement of all production and operational processes.

Quality

• Determine and adhere to all quality standards.
• Ensure our customer need for quality is understood and build into each process.
• Ensure the root cause for all escapes is identifiedand corrected.
• Ensure inventory accuracy.

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data.

Customer Value

• Understand the nuances of each customer and their needs.
• Report well documented and accurate metrics – DSR’s and KPI’s
• Build a strong reputation with our customer as being a customer centric business leader/manager.

Financial

• Align and optimize all resources to meet or exceed annual budget targets
• Identity and use competitive suppliers

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Cultural Competencies 

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People.  Continually improving the quality of our product and services.  Monitoring and measuring every key ingredient which could negatively impact our quality.  Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated risks

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential.  A safe environment where all forms of risk are assessed and controlled.  A safe environment open to new ideas, where our people’s opinions and overall well-being count.  A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well.  Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

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Work Environment / Physical Demands

Fast paced environment, requiring Logistics l Managers to adapt to continuous changes in schedules, volumes, staffing and shift requirements.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritizer
• Exhibits big picture thinking and a combination of Short term and longer-term thinking

Systems Usage

• Customer Systems
• Kronos
• PackManager (where utilized)

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

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Qualifications

Education & Experience:                                                                                                                   

• A Bachelor’s degree in business or technical field plus 2 years related experience or the equivalent

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP experience
• Lean manufacturing and continual process improvement experience

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We will absolutely know the Logistics Manager is successful if they can:

• Run a safe and Productive operation.
• Deliver a Quality product to our customer.
• Develop a self-sufficient team.
• Operate a predictable profitable business.

Pay Range 80000 - 115000 USD