Martech Salesforce Tech Lead - SC-Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You’ll Do

As a MarTech Salesforce Tech Lead on the MarTech Technology team, you will be responsible for:

• Translate business objectives into customer journeys, business rules, data and consent requirements, integrations, reporting, and operational requirements.
• Lead discovery and design activities; define solution designs, configuration approaches, development patterns, and acceptance criteria.
• Own technology-domain estimates, technical work plans, dependencies, assumptions, risks, and technical decisions; partner with Solution Architects and Project Managers on scope, milestones, resource needs, and status.
• Evaluate platform capabilities, constraints, alternatives, and implementation trade-offs; align solutions with enterprise architecture and reusable patterns.
• Lead solution walkthroughs, demonstrations, testing strategy, user acceptance testing, defect triage, and go-live readiness; review configurations, code, integrations, and documentation against standards.
• Support release management, production issue triage, root-cause analysis, and continuous improvement; mentor Analysts, Consultants, and Developers and advise stakeholders on adoption, operating-model impacts, platform limitations, and value realization.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

Qualifications

Required: 

• Bachelor’s degree 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• 5+ years of experience implementing and supporting Salesforce-based marketing technology platforms, including Salesforce Core and Marketing Cloud Next, for customer journeys, data, consent, integrations, and communication channels.
• Experience using Salesforce Flow, Marketing Flows, Data 360, Agentforce, Salesforce objects and data models, security and sharing, platform events, and application programming interfaces (APIs).
• Experience reviewing and troubleshooting Apex code; experience with Marketing Cloud Engagement (MCE) coexistence, metadata management, development and operations (DevOps) practices, and Salesforce platform limits.
• Experience leading technical workstreams, discovery workshops, estimates, testing, user acceptance testing, and production support.
• Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred: 

• Experience mentoring Analysts, Consultants, or Developers.
• Experience presenting technical recommendations, platform constraints, and implementation trade-offs to business stakeholders.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000 to $160,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.