ActioNet

Cloud, cybersecurity, and agile software solutions

Help Desk Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNewport, RI, USANo salary listedIn-person

About the Job

Requirements

Provide Tier 1 support through multiple omnichannels and in person for incidents and requests.
Open, transfer, and close tickets within the Service Level Agreement.
Administer Windows networks, virtual desktop infrastructure architecture, and iOS platforms.
Communicate effectively with customers and peers.
Provide information technology service, promote a positive image, deliver results, and meet key performance indicators.
Act as a knowledge expert and functional team member, understanding customer needs and business processes to provide specialized support.
Lift computers, printers, and hardware devices.
Work support hours from 0700 to 1700, Monday through Friday.
Be proficient with operating systems, application software, network infrastructure, network protocols, and Information Technology Infrastructure Library standards.
Use automated tools for remote access, problem identification, trend analysis, and resolution.
Troubleshoot, recover, adjust, modify, and improve information technology systems.
Have strong oral and written communication skills, including functional, business rule, standard operating procedure, user, and policy documentation.
Have knowledge of information security principles for computers, networks, software, and operating systems.
Diagnose and resolve customer-reported system incidents, problems, and events.
Install and configure hardware, software, and peripheral equipment.
Administer accounts, network rights, and access to systems and equipment.
Monitor and report computer system performance.
Have knowledge of cybersecurity principles, cyber threats, and vulnerabilities.
Have familiarity with Service Desk best practices.
Have experience with cloud computing service models, including Software as a Service, Infrastructure as a Service, and Platform as a Service in private, public, and hybrid environments.
Have a Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution, unless substituted by an accepted certification.

Responsibilities

Provide technical support to customers who need assistance using client-level hardware and software in accordance with established or approved organizational processes.
Follow the Master Incident Management Plan.
Provide tiered customer support by coordinating resolution of software, hardware, network, and security issues.
Install, configure, troubleshoot, and maintain technical systems, and train customers on them.

Desired Qualifications

One of the following certifications is preferred as a substitute for the required degree: CompTIA A+, CompTIA Network+, Certified Network Defender, CompTIA Security+, or GIAC Foundational Cybersecurity Technologies.

Description

ActioNet has a an immediate opportunity for a Technical Support Specialistin Newport, RI. This position will require a Top-Secret Clearance. We will sponsor for the ideal Candidate.

IMMEDIATE NEED in Newport, RI

Primary Responsibilities:

• Provide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.
• Follow Master Incident Management Plan.
• Provide tiered-level customer support by coordinating software, hardware, network, and security issue resolution.
• Install, configure, troubleshoot, maintain, and train customers on technical systems.

Required Job Experience:

• Provide Tier 1 support through multiple omni-channels and in-person for incidents and requests.
• Open, transfer, and close tickets within the Service Level Agreement (SLA).
• Administer Windows networks, VDI architecture, and IOS platforms.
• Communicate effectively with customers and peers.
• Provide first-class information technology service, promoting a positive image, delivering results, and meeting key performance indicators.
• Act as a knowledge expert and functional team member, understanding customer needs and business processes to provide specialized support.
• Lift computers, printers, and hardware devices.
• Support hours are 0700-1700 Monday through Friday.

Technical Skills:
• Proficient with operating systems, application software, network infrastructure, network protocols, and Information Technology Infrastructure Library (ITIL) standards.
• Use automated tools for remote access, problem identification, trend analysis, and resolution.
• Troubleshoot, recover, adjust, modify, and improve IT systems.
• Strong oral and written communication skills, including functional, business rule, standard operating procedures, user, and policy documentation.
• Knowledge of information security principles for computers, networks, software, and operating systems.
• Diagnose and resolve customer-reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report computer system performance.
• Knowledge of cybersecurity principles, cyber threats, and vulnerabilities.
• Familiarity with Service Desk best practices.
• Experience with Cloud computing service models including Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) in private, public, and hybrid environments.

Degree (Required or certifications below can be substituted in lieu of):
• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.

Certification (Preferred one of the following in lieu of Required Degree):
• CompTIA A+
• CompTIA Network+
• Certified Network Defender (CND)
• CompTIA Security+
• GIAC Foundational Cybersecurity Technologies (GFACT)

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

About the Company

ActioNet

Cloud, cybersecurity, and agile software solutions

ActioNet provides IT solutions focused on cloud-based services, cyber security, and agile software engineering. It helps clients design, implement, and manage secure cloud environments and software projects using agile methods and IT service management practices. The company combines technical expertise with rigorous process frameworks (CMMI-DEV and CMMI-SVC at Level 4, ISO 27001/20000/9001, HDI) and PMI/ITIL methodologies to deliver reliable, scalable IT services. It differentiates itself through its strong certifications, compliance standards, woman-owned status, recognized financial stability, and awards, alongside a client-centric, mission-focused approach. The company’s goal is to help customers achieve measurable outcomes by delivering secure, compliant, and efficiently managed IT solutions that align with their missions and budgets.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Vienna, VA
Founded: 1998

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