Help Desk Support
About the job
- Provide Tier 1 support through multiple omnichannels and in person for incidents and requests.
- Open, transfer, and close tickets within the Service Level Agreement.
- Administer Windows networks, virtual desktop infrastructure architecture, and iOS platforms.
- Communicate effectively with customers and peers.
- Provide information technology service, promote a positive image, deliver results, and meet key performance indicators.
- Act as a knowledge expert and functional team member, understanding customer needs and business processes to provide specialized support.
- Lift computers, printers, and hardware devices.
- Work support hours from 0700 to 1700, Monday through Friday.
- Be proficient with operating systems, application software, network infrastructure, network protocols, and Information Technology Infrastructure Library standards.
- Use automated tools for remote access, problem identification, trend analysis, and resolution.
- Troubleshoot, recover, adjust, modify, and improve information technology systems.
- Have strong oral and written communication skills, including functional, business rule, standard operating procedure, user, and policy documentation.
- Have knowledge of information security principles for computers, networks, software, and operating systems.
- Diagnose and resolve customer-reported system incidents, problems, and events.
- Install and configure hardware, software, and peripheral equipment.
- Administer accounts, network rights, and access to systems and equipment.
- Monitor and report computer system performance.
- Have knowledge of cybersecurity principles, cyber threats, and vulnerabilities.
- Have familiarity with Service Desk best practices.
- Have experience with cloud computing service models, including Software as a Service, Infrastructure as a Service, and Platform as a Service in private, public, and hybrid environments.
- Have a Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution, unless substituted by an accepted certification.
- Provide technical support to customers who need assistance using client-level hardware and software in accordance with established or approved organizational processes.
- Follow the Master Incident Management Plan.
- Provide tiered customer support by coordinating resolution of software, hardware, network, and security issues.
- Install, configure, troubleshoot, and maintain technical systems, and train customers on them.
- One of the following certifications is preferred as a substitute for the required degree: CompTIA A+, CompTIA Network+, Certified Network Defender, CompTIA Security+, or GIAC Foundational Cybersecurity Technologies.
About the company
ActioNet provides IT solutions focused on cloud-based services, cyber security, and agile software engineering. It helps clients design, implement, and manage secure cloud environments and software projects using agile methods and IT service management practices. The company combines technical expertise with rigorous process frameworks (CMMI-DEV and CMMI-SVC at Level 4, ISO 27001/20000/9001, HDI) and PMI/ITIL methodologies to deliver reliable, scalable IT services. It differentiates itself through its strong certifications, compliance standards, woman-owned status, recognized financial stability, and awards, alongside a client-centric, mission-focused approach. The company’s goal is to help customers achieve measurable outcomes by delivering secure, compliant, and efficiently managed IT solutions that align with their missions and budgets.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Vienna, Virginia
Founded
1998
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Simplify's Take
What believers are saying
- NIWC Pacific award on September 15, 2026 expands Navy cyber delivery.
- NASA SEWP VI win on June 22, 2026 opens broader federal buying channels.
- Thirteenth straight Top Workplace recognition helps recruiting in the Washington market.
What critics are saying
- ActioNet's revenue depends on DoD and civilian recompetes from 2026-2028.
- Large primes can bundle adjacent work and squeeze ActioNet's margin.
- A failed recompete at NASA or Navy would trigger immediate staffing cuts.
What makes ActioNet unique
- NSA named ActioNet a CSfC Trusted Integrator on July 24, 2026.
- ActioNet reached CMMC Level 2 and CMMI V3.0 Level 4 in 2026.
- NASA SEWP VI and NIWC Pacific wins deepen ActioNet's federal access.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Holidays
- Unlimited Paid Time Off
- Disability Insurance
- Flexible Spending Accounts