Merchant Technology Strategy & Operations Lead

About the Role

We are looking for an APAC Merchant Technology Lead to shape and drive our regional strategy for how restaurant partners receive and manage orders across Uber Eats.

This role will own APAC's strategy across the merchant technology ecosystem, including tablets, merchant applications, POS systems and API integrations. You will identify opportunities to improve merchant experience, increase platform reliability, reduce operational costs and accelerate the adoption of scalable technology solutions.

Reporting to the Head of APAC Restaurant Operations, you will work closely with Global Product and Engineering teams, regional Commercial leaders and strategic technology partners to influence product roadmaps, shape technology investments and deliver measurable business outcomes.

This is a high-impact role requiring a combination of commercial acumen, technical understanding, strategic thinking and strong cross-functional leadership.

What You'll Do

• Define APAC's merchant technology strategy: Set the regional direction for ordering modalities, including the optimal mix of tablets, merchant applications, POS and API integrations across different merchant segments.
• Drive technology adoption and optimisation: Identify opportunities to improve merchant experience, order reliability, operational efficiency and cost-to-serve through technology adoption and migration.
• Shape integration and partnership strategy: Evaluate the POS and technology partner ecosystem, identify capability gaps and prioritise strategic integrations and partnerships that unlock merchant growth and scalability.
• Influence global product investment: Develop compelling business cases and represent APAC priorities in global Product and Engineering roadmap decisions.
• Build data-driven decision frameworks: Establish visibility into ordering channel adoption, reliability, integration performance and channel economics to inform strategic and investment decisions.
• Establish scalable operating models: Define regional standards, governance and processes for device lifecycle management, integration quality, merchant support and technology operations.
• Lead cross-functional execution: Partner with Global Product, Engineering, Product Operations, Commercial teams and local markets to align priorities and deliver complex regional initiatives.
  
   

What Success Looks Like

• Clear regional strategy: APAC has a defined merchant ordering technology strategy that informs global product priorities and investment decisions.
• Measurable business impact: Technology adoption improves merchant experience, order reliability, operational efficiency and profitability.
• Scalable technology ecosystem: Strategic integrations and partnerships expand merchant coverage and reduce operational complexity.
• Strong regional execution: Consistent standards, governance and operating models enable effective technology adoption across APAC.
  
   

What You'll Need

• Strong commercial and strategic acumen: Ability to evaluate technology investments and balance merchant value, technical feasibility, scalability and profitability.
• Merchant technology expertise: Experience across POS systems, APIs, merchant applications, tablet ecosystems, SaaS platforms or enterprise integrations.
• Technology partnership experience: Proven ability to develop strategic partnerships, navigate complex integrations and influence technology decisions.
• Analytical and problem-solving skills: Ability to structure ambiguous problems, evaluate trade-offs and translate insights into actionable strategies.
• Cross-functional leadership: Proven ability to influence Product, Engineering, Commercial and Operations teams without direct authority.
• Execution excellence: Ability to translate strategic priorities into scalable solutions and measurable business outcomes.
  
   

Preferred Experience

• 8+ years' experience in Product Management, Product Operations, Technical Partnerships, Solutions Engineering, Technical Programme Management or Strategy & Operations.
• Experience shaping product roadmaps, technology strategy or investment decisions within a complex organisation.
• Experience leading enterprise integrations, strategic technology partnerships or large-scale technology adoption programmes.
• Experience working across APAC or geographically distributed teams.