Manager, Talent Acquisition

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Talent acquisition team has an exciting career opportunity for a full time Mgr, Recruitment reporting to the Dir, Shipboard Recruiting.

This role will work onsite in Quintana Roo.

Position Summary:

This role supports Private Destinations in Mexico recruitment operations and talent acquisition team. The Manager will support the Director of Talent Acquisition on process enhancement, performance management, and project delivery. The Manager leads the performance management of recruiting professionals supporting aligned functional areas to ensure operational objectives are achieved through defined processes.  The manager is responsible for providing monthly reporting & analytics on shipboard recruitment, compliance, and strategic plans for continuous improvement.   

Essential Duties and Responsibilities:

• Monitors recruitment efforts and action plans to ensure that all recruitment processes are done in an effective and timely manner to address all staffing requirements for Private Destinations in Mexico

• Ensures that appropriate measures are in place to promote and administer effective and efficient recruitment methods in order to maximize productivity and output of the recruitment team 

• Reviews process implementations and comes up with recommendations for continuous improvement

• Monitors and address performance of the recruitment team to meet KPI and metrics, provide recommendations as appropriate 

• Partners with HRIS, Talent Operations, and People Analytics in developing reports to effectively measure recruitment activity metrics 

• Works directly with the Talent Programming team to ensure recruitment programs and sourcing strategies are in place to support ongoing hiring needs for the company.  

• Assist Talent Programming team and operations with workforce planning and diversity recruitment planning

• Influences partners and peers through positive relationships, credibility, and recruitment expertise

• Ensure that recruiting and employment practices are followed

• Exercise judgement and mentor team members to troubleshoot & resolve issues as they arise

• Utilizes data to measure resource efficiency  

• Manage analytics for Private Destinations Mexico recruitment on time and accurately to enable data driven decision for requisition allocation and fulfillment. Perform variance analyses as needed and evaluate recruitment performance vs plan, forecast, and prior year. 

• Monitors gap pool status through various dashboard and external factors that may impact talent supply and recruitment strategies.

• Provides fact-based recommendations to improve recruitment performance, operational efficiency, and marketing effectiveness

• Act as the liaison. Coordinate with internal onboarding, scheduling and IT team to support day by day operational needs and seek process enhancement when possible.

• Provide training and refresh training to recruitment team and operations

• Partners with talent marketing team to provide feedback and recommendations on recruitment marketing activities. 

• Supports recruitment efforts and conducts interviews for specialty and management roles.  

• Administers audit to ensure compliance

• Responsible for training, performance management, and record management.

• Perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities

• Partner with Director of Talent Acquisition to review and manage TA budget items.

Qualifications:

• Bachelor’s degree in business or human resources or related field from an accredited college or university or the international equivalent. 

• Minimum 8 years of experience, with minimum 5 years of management experience

• Minimum 2 years’ related business intelligence experience and/or training; or equivalent combination of education and experience

• Minimum 2 years working experience in international hospitality and/or travel industry 

• Must be able to speak, read, and write English fluently. 

Knowledge and Skills:

• Working knowledge of computers, Internet access, and the ability to navigate within a variety of Microsoft software packages such as Excel, Word and PowerPoint.  Knowledge of automated human resources systems preferred including JD Edwards 

• Knowledge of the shipboard organization preferred.

• Knowledge of world geography, time differences and demographic 

• Strong Excel skills required. Ability to analyze large datasets and report relevant findings. High attention to details

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve complex problems with a variety of variables.

Physical Demands: 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.  The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus