Team Manager

Job Description

• Lead by example and coach other subordinates on shift
• Be the first point of contact for subordinates
• Manage performance of subordinates
• Manage scheduling process and ensure that headcounts are covered for all operating tables.
• Ensure the correct skills are taught to the subordinates during BPA sessions
• Ensure that all news and updates are communicated to subordinates in a timely and clear manner
• Participate in subordinates’ recruitment, training and development process
• Update Team Managers Manual and other online resources
• Organize and lead team and individual meetings
• Report to Senior Team Manager about team needs/changes in a timely manner
• Prepare and monitor teams’ KPI data, create and execute monthly/quarterly improvement plan
• Ensure continuous development of subordinates by conducting one-to-ones and providing timely feedback and reviews
• Always be acquainted with all changes in procedures and assess and report the impact of such changes to your manager
• Work with internal programs: Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, Studio Desk, etc.
• Report to your manager about sickness and/or changes in the schedule
• Fill out Incident Report Forms and help employees to complete reports in a timely manner if needed.   
• Attend meetings, re-trainings and improve the quality of work whenever necessary
• Work in shifts and flexible hours as assigned.
• When assigned as manager on duty, Team Manager is expected to work a minimum of 75% of working time in the live studio/pit station. In addition to gaming floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative, play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if and when necessary.
• Take responsibility to finish duties within working hours
• Be at the designated workplace on time and in the appropriate work attire/uniform
• Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
• Ensure all procedural, legal and disciplinary procedures are followed by the employees
• Follow any reasonable request made by the company that meets the needs of the business
• To perform other ad hoc duties and projects as asked by your direct manager, which are related but not limited to the Team Manager position
• To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
• Complete First Aid level 1 training and obtain the certification.

Qualifications

• Fluent English language proficiency
• Fluent knowledge of other languages will be considered an asset
• Strong written and oral communication skills
• Previous Managerial experience will be considered an advantage
• Excellent level of computer literacy, more specifically in the Office package
• Has met, all targets and expectations set out by Direct Manager within current role

Additional Information

• Annual salary: 55k - 60k