Director of Sales

Job Description

• Achieve daily targeted number of sales calls with effectiveness.

• Develop business leads for the Hotel on a weekly basis.

• Prepare monthly list of key accounts to penetrate for the following month.

• Plan a minimum of 2 site inspections/entertainment per week to qualified potential accounts or new accounts.

• Prepare monthly action plan for main market segment, monthly review account profile on room nights production and average rate.

• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge and to ensure the rate loading in all sales platform is maintained and in order

• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.

• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided

• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue and analyzes service issues and identifies trends.

• Conduct negotiations to achieve the best profit and rates for the Hotel.

• Achieve Accor Live Limitless Meeting Planner (ALLMP) target on monthly basis

• Updating ANAIS system on daily meetings / appointments with clients & weekly / monthly report submission required by DOSM

• Conduct Banquet / Group Run Down Meeting on weekly basis with the Operation Heads to ensure the communication flow (verbal & writing) are in order and our brand promise is delivered to our guest.

• Ensure to report regularly to the DOSM on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Qualifications

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education

• Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.
• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
   
• Skills & Attributes:

• Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.
• Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.
• Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.
• Knowledge of the Dubai hospitality market and trends would be an advantage.

Additional Information

Competencies

This role requires:

• Fluency in English
• To be eligible to work in Putrajaya. 
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times