Full-Time
Client Enablement Lead
Alloy
201-500 employees
Identity verification and KYC/AML compliance platform
Compensation Overview
$141k - $162k/yr
New York, NY, USA
Hybrid
Three days on-site per week required.
 Training |
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- 4–7 years of experience in client enablement, documentation, technical content strategy, customer education, or a closely related field
- Proven track record of owning documentation end-to-end — not just writing content, but shaping structure, strategy, and how content is surfaced and maintained
- Experience spanning client-facing and internal enablement; comfortable designing for multiple personas with different levels of technical depth
- Strong communicator and collaborator — you're just as comfortable in a stakeholder meeting or a client training session as you are writing alone
- Organized, proactive problem-solver who connects the dots across teams and doesn't wait to be handed a spec
- Hands-on experience with AI writing tools and modern documentation platforms (e.g., Notion, Readme, Confluence, Guru, or similar)
- Ability to make complex technical concepts accessible to non-technical audiences without losing accuracy
- Experience working alongside product, design, and engineering teams
- Own Alloy's external knowledge base strategy: ensuring docs, tutorials, videos, and trainings are accurate, logical, and surfaced in the right places (website, developer portal, in-product) for the right personas (policy builders, engineers integrating via API, compliance leads, etc.)
- Collaborate with our Technical Solutions team to design and deliver client training programs and onboarding materials that reduce time-to-value and drive client self-sufficiency
- Design the process by which Alloy can continuously audit and improve materials based on support tickets, client feedback, and product changes; ensure we proactively find and fix the gaps before clients do
- Build and maintain onboarding and training resources for internal teams: Technical Solutions (TS), Sales, and Product
- Partner with TS to ensure internal knowledge bases and runbooks are up-to-date, enabling faster client support resolution
- Act as the connective tissue across teams: identifying when a recurring client question signals a documentation gap, a product issue, or a training need, and routing to the right owners to resolve it
- Define and enforce documentation standards, information architecture, and content lifecycle processes
- Leverage AI writing and documentation tools to scale high-quality content creation
- Drive cross-functional alignment on documentation priorities, ensuring the whole org is moving toward a better onboarding and self-serve experience
- Measure the impact of enablement efforts through metrics like self-serve resolution rates, onboarding completion, and CSAT
- Experience in fintech, identity verification, compliance, or API-driven B2B SaaS
- Familiarity with developer-facing documentation (API references, integration guides, SDKs)
Alloy provides identity verification and compliance solutions for financial institutions. It offers a platform that connects to multiple data sources to verify the identities of individuals and businesses, helping banks, credit unions, and fintechs meet KYC and AML rules, reduce fraud, and streamline customer onboarding. The product works by integrating data sources and using machine learning and artificial intelligence to assess risk and confirm identities, then delivering a scalable, subscription-based service (with potential transaction-based fees) that continuously updates to meet evolving regulatory requirements. Alloy differentiates itself by offering a unified platform focused on regulatory compliance and risk management, leveraging data integration and AI to improve accuracy and speed for onboarding across banks and fintechs. Its goal is to help financial institutions prevent fraud, stay compliant, and provide a smoother onboarding experience for customers.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$216.7M
Headquarters
New York City, New York
Founded
2015
Get referred to Alloy
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 2026 brought Alloy to 900-plus financial institutions and fintechs.
- Suncoast Credit Union cut fraud losses over 35% using Alloy from 2023 to 2024.
- January 2026 pKYB and April 2026 Plaid partnership expand Alloy’s European and data reach.
What critics are saying
- Plaid, Mastercard, and Entersekt commoditize identity workflows, squeezing Alloy’s margins through 2027.
- Alloy’s AI claims face regulator scrutiny if automated reviews miss SAR- or KYC-critical cases.
- If banks standardize on in-house orchestration, Alloy loses platform relevance and becomes replaceable.
What makes Alloy unique
- Alloy orchestrates 250-plus data partners through one API and dashboard.
- July 2026 AI Assistant automates watchlist reviews with 80% automation and 98% precision.
- Mastercard and Plaid deepen Alloy’s embedded identity stack across onboarding and fraud workflows.
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Benefits
Unlimited PTO
16 weeks of parental leave
Premium medical, dental, vision, HSA, & FSA programs
401k with matching and immediate vesting & eligibility
Commuter, health & wellness benefits
$1,000 annual learning & development stipend
Memorable team events and retreats
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 0%Alloy, an AI-powered identity and fraud prevention platform, reports serving over 900 financial institutions and fintechs in the first half of 2026. The company launched its AI Assistant, an agentic AI solution that achieved 80% automation rates for one financial services firm whilst maintaining 98% precision in routing sensitive cases to human reviewers. Suncoast Credit Union, Florida's largest credit union, reduced fraud losses by over 35% between 2023 and 2024 using Alloy's platform. The credit union now auto-decisions 98% of logins and saw new member digital logins rise 91% within the first day of account opening. Alloy expanded its European presence by launching perpetual KYB verification in the UK and Europe. The company appointed Ryan Morrison as Head of EMEA and strengthened its engineering leadership with Andrew Glenn and Sam Swift joining to support its AI roadmap.
Alloy reports strong first half of 2026 with agentic AI momentum and over 900 fintech and financial institution customers. At a glance: Alloy's first half of 2026. * More than 900 financial institutions and fintechs now use Alloy, the AI-powered identity and fraud prevention platform, to accelerate onboarding, stop fraud, and scale compliance across the customer lifecycle. * Alloy launched its AI Assistant, an agentic AI solution that automates risk and compliance work, and saw growing adoption of its risk-based authentication solution that assesses customer risk continuously and adjusts friction accordingly so good customers move faster. * Alloy launched its perpetual KYB (pKYB) solution in the UK and Europe, extending dynamic and risk based monitoring to business customers, and Ryan Morrison joined as Head of EMEA. * Alloy added engineering leaders Andrew Glenn (VP of Engineering, Decisioning) and Sam Swift (VP of Engineering, Intelligence) to support its AI roadmap. NEW YORK, July 15, 2026 - Alloy, the AI-powered identity and fraud prevention platform, today announced that more than 900 of the world's leading financial institutions and fintechs now turn to Alloy to accelerate onboarding, stop fraud, and scale compliance across the customer lifecycle. Fraud is increasingly powered by AI: in Alloy's 2026 State of Fraud Report, 91% of fraud leaders said they are seeing more crimes committed with the help of AI. In the first half of 2026, Alloy met that moment by bringing agentic AI solutions into production, pairing them with its machine learning models to act on risk continuously, from the first application through every login, transaction, and account change, rather than at onboarding alone. "AI is only useful if it's grounded in real context, and that's the whole idea behind what we've built," said Tommy Nicholas, Co-founder and CEO of Alloy. "Fraud has always been about identity, and it happens across the entire customer lifecycle, not just at onboarding. We're putting AI to work at every one of those moments so our clients can stop the bad actors and still move fast for everyone else." That approach is producing results. Suncoast Credit Union, Florida's largest credit union, reduced fraud losses by over 35% from 2023 to 2024 using Alloy to power identity verification and fraud prevention across onboarding and ongoing member activity. Alloy also broadened its network of more than 270 data solutions, partnering with Certos by Early Warning Services and expanding its partnership with Plaid to give clients access to broader fraud intelligence and identity verification data. To support its AI roadmap, Alloy strengthened its engineering leadership. Andrew Glenn joined as VP of Engineering for Decisioning, bringing more than two decades of leadership across fintech and technology, including senior roles at Stripe, Capital One, Betterment, and Google. Sam Swift joined as VP of Engineering for Alloy's Intelligence layer, leading the teams behind Alloy's agentic AI and machine learning products. Agentic AI in production. Alloy launched its AI Assistant, a native, context-aware agentic AI solution embedded directly in the platform's risk and identity infrastructure. It automates the investigation and compliance work that risk teams handle every day. On high-volume watchlist hits, it achieved 80% automation rates for one financial services firm, resolving the majority of cases with no human in the loop while routing sensitive cases to reviewers with 98% precision. The AI Assistant is part of Alloy's Actionable AI suite, which combines agentic automation and machine learning with Fraud Attack Radar and Fraud Signal, Alloy's predictive model for detecting fraud throughout the customer lifecycle. Risk-based authentication that turns security into a growth lever. From market-leading fintechs, to credit unions, digital banking platforms and large enterprise banks, the industry's most forward-thinking institutions are choosing Alloy for risk-based authentication. Alloy's solution assesses every customer interaction continuously and in context, carrying signals captured at onboarding forward into every session and across channels. Trusted customers move through faster and with less friction, which lifts adoption, conversion, and retention, while suspicious activity is met with friction proportional to the risk. Suncoast Credit Union, for example, now auto-decisions 98% of logins with Alloy's risk-based authentication solution, and saw new member digital logins rise 91% within the first day of account opening. Expanding across Europe. Alloy deepened its European footprint and product capabilities in the first half of 2026. In January, Alloy launched its perpetual KYB (pKYB) solution in the UK and Europe, moving business verification beyond static, point-in-time checks. The solution automatically re-runs KYB checks and reassesses risk when meaningful business or ownership changes occur, such as registry updates and watchlist hits. Alloy's AI Assistant corroborates those changes and runs enhanced due diligence, cutting hours of manual compliance work. It extends the same continuous, full-lifecycle approach Alloy brings to consumer monitoring into business risk monitoring. That momentum carried into new business and leadership. Embedded payments provider Modulr selected Alloy to orchestrate KYC and KYB across its international customer base as it enters new markets. Recently, Ryan Morrison joined Alloy as Head of EMEA, bringing nearly two decades of technology experience across GBG, TruNarrative, and LexisNexis to lead Alloy's full-lifecycle financial crime work across the region. In addition, James Nurse joined Alloy as a Strategic Advisor. Nurse has led financial crime and fraud prevention across various high-performing fintech companies in the EMEA region, most recently acting as Head of Consulting at Fintrail. About alloy. Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle, so financial organizations can grow without limits. Featuring the industry's broadest open data network, a sophisticated orchestration engine, and context-rich agentic and predictive intelligence, Alloy is trusted by more than 900 of the world's leading financial institutions and fintechs for smarter risk management that drives growth. Learn more at alloy.com.
Alloy partners with Plaid to expand access to risk solutions as AI threats increase. NEW YORK (April 2, 2026) - Alloy, a leading identity and fraud prevention platform provider, today announced a partnership with Plaid, a global data network powering the digital financial ecosystem, to provide more financial institutions with improved digital tools to fight back against AI-driven fraud. In the past two years, the amount of money stolen by scammers and fraudsters rose 9.2%, largely driven by use of artificial intelligence. As financial institutions combat this increasing threat, the partnership enables Alloy clients to more easily build a holistic picture of customer identities from the start, lowering fraud losses and automating more of their KYC/KYB/AML workflows to reduce manual reviews. "AI is rapidly reshaping the risk landscape for financial institutions, and the best way to keep up is to embrace AI to fight it," said Adam Yoxtheimer, head of partnerships at Plaid. "Companies like Alloy make it easy for banks to adapt and embed AI-powered tools and signals to see outside the walls of their institution. Together, we'll help more institutions test and deploy the solutions needed to better understand risk and defend against fraud." According to Alloy's 2026 State of Fraud Report, only 24% of financial institutions and fintechs detect fraud at the time of onboarding. That leaves most organizations detecting fraud only after bad actors are in the system and money has already been stolen. To reduce these losses, companies need to build a robust, data-rich view of customer identities at onboarding and continue to monitor those identities on an ongoing basis. Rather than relying on a single data provider, Alloy's data orchestration enables institutions to layer and test hundreds of identity, fraud, and compliance solutions in parallel and adapt strategies as threats evolve. Plaid Protect combines machine learning models with cross-institutional insights to help detect fraud throughout a user's lifecycle. Through the partnership, mutual customers can securely access Plaid Protect's network-level fraud intelligence directly in their Alloy workflows. In addition, the Alloy platform will now also include access to Plaid's tools for verifying identities and assets and streamlining onboarding to build safer, more resilient experiences at scale. Clients can add these Plaid products directly from the Alloy platform, experiment with how they interact with other data sources, and roll out the combinations that best fit their risk appetite and growth goals. Plaid expands its presence in Alloy's industry-leading network of over 250 partner solutions, all easily discoverable, configurable, and testable in Alloy's Partner Center. Clients can test different configurations and utilize Plaid alongside other best-in-class solutions without building or maintaining separate point-to-point integrations. "Alloy was built on the idea that there is no single silver bullet for fraud or compliance," said Brian Bender, General Manager, Partner Solutions at Alloy. "Our clients need the freedom to layer, test, and evolve their data strategies as threats change. Deepening our partnership with Plaid is a natural extension of that vision." About Alloy Alloy provides an identity and fraud prevention platform that enables global financial institutions and fintechs to manage identity risk so they can grow with confidence. Over 800 of the world's largest financial institutions and fintechs turn to Alloy's end-to-end platform to access actionable intelligence and the broadest network of data sources across the industry, as well as stay ahead of fraud, credit, and compliance risks. Founded in 2015, Alloy is powering the delivery of great financial products to more customers around the world.
Entersekt partners with Alloy to enhance fraud prevention and authentication of digital banking activity. ATLANTA, GA - October 28, 2025 - Entersekt is excited to announce its strategic partnership with Alloy, a leading identity and fraud prevention platform provider, to enhance scam and fraud prevention for financial institutions (FIs) on digital banking platforms. Together, Entersekt's Context Aware(TM) Authentication for digital banking login and money movement, and Alloy's robust identity decisioning engine, will redefine digital banking security fraud prevention. In 2024 alone, consumers reported losing more than $12.5 billion to fraud, a 25% increase from the prior year. AI-driven threats are accelerating the pace of fraud, as reported by 76% of enterprises, according to new data from Liminal. This partnership brings Entersekt's transaction authentication capabilities to Alloy's network of 250+ partner solutions, enabling FIs to stay ahead of fraud and close potential security gaps. Entersekt's integration adds an additional layer of protection to high-risk transactions beyond initial login, including internal and external money movement. FIs will benefit from end-to-end protection while ensuring a superior experience for their users, ultimately delivering a critical advantage in the highly competitive banking market. "We are extremely pleased to announce this strategic partnership with Alloy, which brings together our complimentary solutions and capabilities, enabling us to better serve our clients and create an environment where fraud prevention is not just a nice-to-have but a competitive differentiator," said Schalk Nolte, CEO, Entersekt. "This partnership enhances fraud defenses for digital banking clients by allowing authentication decisions to be made in real-time. By combining Entersekt and Alloy capabilities, FIs gain a layered approach that reflects both user preference and risk." Entersekt also offers contextual awareness of endpoints and user-related signals, which will be enriched by Alloy's proprietary orchestration platform to enhance Entersekt's authentication methods such as mobile push notifications, browser authentication, biometrics, FIDO-based passkeys, and even proximity proof via a QR code. For more information about Entersekt's authentication solution for financial scam and fraud prevention, and its partnership with Alloy, visit here. About Entersekt Entersekt, The Financial Authentication Company, provides financial institutions with digital banking fraud prevention and payment security solutions through its cross-channel, Context Aware(TM) Authentication platform that secures digital transactions and optimizes user experiences. Founded in 2010, Entersekt serves financial institutions around the world, and holds 120+ patents for its security innovations. In 2023, Entersekt acquired the Modirum 3-D Secure software business from Modirum, a security technology firm based in Helsinki, Finland, positioning Entersekt as a global industry leader in authentication solutions for financial services. Entersekt processes 7.5bn+ transactions for 250m+ cardholders and 450,000+ merchants from nearly 900 banks in 70+ countries. Backed by companies like Silicon Valley-based Accel-KKR, one of the world's top private equity firms, Entersekt continues to expand its footprint across key regions.
ThreatMark partners with Alloy to deliver Behavioral Intelligence across the Digital Banking journey. The new integration will support more financial institutions to stop Authorized Push Payment scams and Account Takeovers. ThreatMark, a leader in behavioral intelligence and fraud disruption, today announced a partnership with Alloy, a global identity and fraud prevention platform provider for financial institutions and fintechs. The partnership adds ThreatMark's comprehensive behavioral fraud prevention capabilities to the Alloy platform, enabling clients on digital banking platforms to prevent Authorized Push Payment (APP) scams and Account Takeovers (ATO) across the entire customer journey. The integration unlocks sophisticated behavioral and device intelligence for select Alloy-integrated digital banking clients, delivered through its single API requiring no additional implementation effort. ThreatMark brings a proven track record to the partnership. Institutions that have adopted its Behavioral Intelligence Platform report up to a 65% drop in fraud losses after moving from top-tier providers. Today, the company safeguards more than 50 million users across Europe and North America, analyzing billions of interactions annually with AI models purpose-built for modern fraud tactics. Partnership powering safer banking. Alloy joins ThreatMark's growing network of partners. The behavioral and biometric fraud prevention capabilities are also pre-enabled within Q2's Digital Banking Platform, broadening availability across the U.S. market. "No single player can stop fraud on their own. At ThreatMark, we see partnership as the most effective way to stay ahead of the evolving fraud landscape, and our integration with Alloy's market-leading platform is a clear example of that," said Michal Tresner, CEO of ThreatMark.