Sr./ Specialist-HR Service Center-Spanish Language Expert

Job Duties

• Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
• Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource.
• Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained.
• Tracks all customer contacts and follows up to ensure satisfactory resolution.
• Serves as a first-level contact for most Human Resources administration issues.
• Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment.

Key Responsibilities/Accountabilities:

We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team. 

Skillset:

• Strong Spanish written and verbal communication skills (B2/C1 level).
• Adaptable & Flexible.
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.

Qualifications

Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.

Total Years of Experience:  2-7 Years

Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.

Characteristics: Exposure to working on a highly dynamic environment.  Flexible to work in night shifts.

Shift Timing: 6:00 PM IST to 3:00 AM IST (varies)

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.  Depending on education, experience, and skill level, a variety of job opportunities might be available, including Sr. HR Service Center Representative and Specialist- HR Service Center Representative.