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Hive

End-to-end e-commerce operations platform

IT Support and Hardware Operations Intern

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Internship · Winter 2026Berlin, Germany€28.9k - €32.6k

About the Job

Requirements

  • Be an enrolled student, ideally in information technology, computer science, or a similar field.
  • Have hands-on IT support experience, such as helpdesk work, device setup, or troubleshooting.
  • Have solid macOS knowledge, Google Workspace knowledge, and Slack knowledge.
  • Be fluent in English.
  • Have German language proficiency at B1 level or above, if applicable as a plus.

Responsibilities

  • Diagnose, fix, and escalate laptop issues and handle upgrades.
  • Prepare laptops for new joiners and run tool-setup sessions.
  • Process equipment returns by collecting, resetting, refurbishing, and restocking devices.
  • Manage the employee equipment budget, handle orders and returns such as headphones and keyboards, and maintain accurate records.
  • Operate the internal Hardware Store by receiving, preparing, and shipping used devices.
  • Serve as the first point of contact for device vendors.
  • Improve and automate workflows in internal tools built with Lovable, n8n, and siit.
  • Keep runbooks current and document new cases.
  • Support onboarding days, meet new joiners, and help with onsite coordination.

Desired Qualifications

  • Experience with Lovable, n8n, or similar low-code tools.
  • Python knowledge.
  • Knowledge of mobile device management or Apple Business Manager.
  • Asset management or procurement experience.
  • Basic Windows troubleshooting knowledge.

About the Company

Hive

End-to-end e-commerce operations platform

Hive provides an end-to-end e-commerce operations platform that unifies logistics and back-office tasks for brands. It connects sales channels to fulfillment and transport partners and routes orders through the system to automate fulfillment, tracking, and returns, including shop/marketplace integration, freight booking, picking and packing, delivery acceleration, and returns, all in one platform. Unlike using multiple tools, Hive offers a single, easy-to-use system with customizable features and data analytics to handle growth and improve efficiency. Its goal is to help brands scale their e-commerce business by increasing operational efficiency and ensuring reliable, multi-channel order fulfillment.

Company size
201-500
Company stage
Debt Financing
Total funding
$69.2M
Headquarters
Berlin, Germany
Founded
2020

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