Contract Manager 12th Circuit

SUMMARY: 

As a member of the Walden Security Federal Services Division (FSD), the highly skilled and experienced Contract Manager for each USMS Circuit specified under this contract will provide contract administration and ensure the District is conforming to the contract requirements. The CM shall also oversee and manage all the security operations performed by the CSOs/LCSOs/DS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure quality of services and supplies.
• Ensure timeliness of all deliverables and control costs.
• Ensure compliance with all Government reporting requirements, a business-like concern for the interests of the Government, quality control, and management of key personnel.
• The CM shall have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues.
• The CM shall have authority to supervise all individuals working under this contract.
• The CM shall provide DS services during a vacancy.
• The CM shall be available to the Government on a 24-hour basis to ensure Contractor response in the event of an emergency or other exigent circumstance. 
• The CM shall have the ability to carry out all administrative functions efficiently, effectively, and in a timely fashion (without reliance on and further assistance of the CSOs).
• The CM shall conduct prompt and thorough internal investigations of reported allegations, or other evidence, to determine the facts and report all Performance Standard Violations (PSVs) without hesitation or unnecessary delay.
• The CM shall ensure those matters are handled and resolved internally.
• CM personnel are prohibited from performing duties of a CSO or LCSO and shall not be subject to the uniform requirements, weapons qualifications, and medical or physical requirements stated in this contract.
• The CM shall ensure all Government-issued equipment and property is tracked and accounted for, and otherwise safeguarded until the time it is returned to the Government, in accordance with an approved property controlled system. 
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• The Contract Manager oversees and manages all the security operations performed by the Court Security Officers, Lead Court Security Officers, and District Supervisors.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics;
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Is available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills;
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce;
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works ethically and with integrity; Upholds organizational values;
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity;
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions;
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  A degree concentration or advanced degree in business-related disciplines.
• Or have five (5) years of contract management experience supporting contracts for:
• Armed Security Services, Military Security Services, or Law Enforcement Services; OR:
• Have five (5) years of contract management experience with contracts that are reasonably similar in size and complexity;
• OR: Have five (5) years of experience as a Senior Level Manager in Law Enforcement (a senior Level Manager is defined as supervising at least two (2) management level subordinates). 

LANGUAGE SKILLS

• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.
• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions and procedure manuals. 

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Contact Management systems; Human Resource systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license

OTHER QUALIFICATIONS

Travel up to 10% to inspect assigned locations or corporate travel as needed. Must be able to pass a background and drug screen

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus, and ability to see and distinguish basic colors.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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