Operations Manager

About Casa

Casa is building the future of autonomous home care. We make it effortless to maintain and improve your home with a deep, digital understanding of your home combined with the people to service it. Founded by some of Uber's earliest employees, we’re bringing deep technical and operational expertise to transform the homeownership experience.

About The Role

We’re looking for an entrepreneurial minded builder to create an exceptional level of service for Casa’s Austin market. You’ll be a key early team member, joining a group of high performing operators.

In addition to operational depth, we’ll look to you to provide first principles thinking and a refusal to settle for "good enough”. Ideally you’ve built or led teams to meet operational needs. Most of all, you care deeply about our customers and their most valuable asset.

If you’re excited to build something new and you love turning messy, inconsistent operations into something predictable with scalable unit economics let’s talk.

What You'll Do:

• Lead the strategy: Serve as both a tactical and strategic leader for Casa's Austin operation, owning service delivery across handymen, concierge, and vendor partners.

• Operate independently: Plan and execute projects of varying urgency and scope with minimal guidance, managing stakeholders across the company.

• Data systems: Build the systems and dashboards to survey, track, and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction.

• Scale and lead a team: Recruit, vet, and manage a local multi-discipline network of third-party vendors, holding them to Casa's standards for quality, reliability, and trust and safety. Lead the team with energy and clarity through the complexity of a fast-growing startup in a brand-new market.

• Hands on: Own the response when things go wrong, including triaging service failures and property damage incidents, coordinating with internal stakeholders, and making sure members are made whole under the Casa Pledge. Are ready and willing to jump into the field when needed.

• Iterate: Find operational weaknesses and improve or reinvent processes, with an eye on both the short-term and long-term health of our people and business.

• Build trust: Everything you build must uphold the protocols that make members comfortable letting us into their homes, including home access and entry procedures, credential handling, and background and safety standards.
  

What You'll Need:

• You have 5+ years of experience in operations, marketplaces, logistics, field services, or a similarly fast-moving, metrics-driven environment.

• You are customer driven and fully understand the trust required in home services and treat every home as if it were your own.

• You have at least 2–3 years of people management, including running operations through frontline managers or leads.

• You've delivered measurable results in a complex, real-world operational environment.

• You have an organized systems mindset and consistently diagnose root causes, remove inefficiency, and build repeatable processes.

• You've owned projects from start to finish and solved hard problems along the way.

• You communicate clearly, whether you're talking to a technician, a vendor, or a member whose water heater just failed.

• You're nimble and adaptable when plans change, which they will.

• You bring order and action to chaos, and you enjoy doing it.

• You have a growth mindset and seek out learning opportunities for yourself and your team.

• You’re comfortable being available when time sensitive issues come up, including some evenings, weekends, and holidays.

Nice to Haves:

• You've launched a new market or led a similar field operations team.

• You have experience in home services, the skilled trades, or managing contractor and vendor networks.

• You know Austin's geography, neighborhoods, culture, and market. 🦇

• You're familiar with scheduling, dispatch, or support tooling.

• You have true startup experience.

Compensation:

• $95,000 - $125,000 base + equity