Provide first-line IT support to office and remote employees for hardware, software, network, and account issues; independently manage a ticket queue and escalate complex cases to the IT team colleague.
Support employee onboarding and offboarding IT processes, including equipment setup and account provisioning.
Manage, configure, and troubleshoot Microsoft 365, macOS, Atlassian, and other day-to-day cloud services and SaaS tools.
Document IT procedures in a living knowledge handbook.
Maintain inventory of hardware, software, and other IT supplies.
Administer billing for IT platforms and tools by tracking subscriptions, license renewals, and invoices, and flagging discrepancies.
Build simple automations between platforms such as ticketing, HR, Microsoft 365, and Atlassian to reduce repetitive work.
Use AI tools where relevant for troubleshooting, documentation, workflow automation, and day-to-day administration.
Support the security and integrity of company data and systems, follow company policies, and escalate unusual issues.
Flag recurring issues and improvement ideas to the IT team colleague.
Have excellent English communication skills.
Responsibilities
Provide first-line IT support to office and remote employees and independently handle day-to-day issues.
Support employee onboarding and offboarding IT processes, including equipment setup and account provisioning.
Manage, configure, and troubleshoot cloud services and SaaS tools used day to day.
Document IT procedures in a living knowledge handbook.
Maintain inventory of hardware, software, and other IT supplies.
Track platform subscriptions, license renewals, and invoices, and flag discrepancies.
Build simple automations between company platforms to reduce repetitive manual work.
Use relevant AI tools to speed up support, troubleshooting, documentation, automation, and administration.
Follow company policies to support the security and integrity of company data and systems, escalating unusual issues.
Report recurring issues and improvement ideas to the IT team colleague.
Desired Qualifications
Eagerness to identify recurring manual tasks and automate workflows using Zapier, Power Automate, or similar tools.
Exposure to Intune or another mobile device management tool for managing and securing company devices.
Basic scripting experience in Python or Bash, or interest in developing scripting skills.
Comfort using AI tools in day-to-day work.
Interest in developing toward systems administration, security, or licensing responsibilities.
Are you a tech-savvy problem solver who's looking to grow their IT support career? We are seeking an IT Support Specialist to join our internal IT team in Skopje, working alongside our IT team colleague. You will help provide seamless support to both office-based and remote employees, handling day-to-day issues independently while building toward more advanced responsibilities over.
Nice to have
Eagerness to spot recurring, manual tasks and turn them into automated workflows across the platforms we use (e.g., via Zapier, Power Automate, or similar).
Exposure to Intune or another MDM tool for managing and securing company devices.
Basic scripting experience (Python, bash) or interest in developing it.
Comfortable using AI tools day-to-day to work faster and smarter.
Interest in growing toward more advanced systems administration, security, or licensing
responsibilities.
Requirements
Provide first-line IT support to office and remote employees - hardware, software, network, and account issues - working independently on your own ticket queue and knowing when to bring in your IT team colleague for the more complex cases.
Support employee onboarding/offboarding IT processes, including equipment setup and account provisioning.
Manage, configure, and troubleshoot the cloud services and SaaS tools we use day to day (Microsoft 365, MacOS, Atlassian).
Document every IT procedure into a living knowledge handbook, so processes stay consistent and don't depend on any one person's memory.
Maintain inventory of hardware, software, and other IT supplies.
Support billing administration of IT platforms and tools - tracking subscriptions, license renewals, and invoices, and flagging discrepancies.
Build simple automations between the platforms we use (e.g., ticketing, HR, M365, Atlassian) to cut down on repetitive manual work.
Use AI tools where relevant to speed up support work — troubleshooting, documentation, workflow automation, and day-to-day admin tasks.
Support the security and integrity of company data and systems, following company policies and escalating anything unusual.
Flag recurring issues or improvement ideas to your IT team colleague rather than just closing tickets one by one.
Vector8, a global AI transformation company, has expanded its presence in Switzerland by acquiring AI startup aighty-twenty and the venture builder Morrow. Founded in May 2024, aighty-twenty has quickly built a strong client base, including Raiffeisen and Helsana, and specializes in Microsoft AI offerings. The acquisition enhances Vector8's end-to-end AI transformation services. The aighty-twenty team will join Vector8, focusing on expanding Swiss operations and sharing expertise internationally.