Please note: This position is hybrid, based out of our New York City office. If you are applying from out-of-state, please acknowledge in your application that you will be available upon hire to work in NYC on a regular basis. 

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.

As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

What You’ll Do:

• Locally support and troubleshoot users within our NYC office
• Remotely support and troubleshoot our end user’s problems
• Educate on and enforce our IT compliance and policy obligations
• Maintain our Zoom Rooms and AV hardware within conference rooms
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Occasionally maintain the in-office, local network infrastructure
• Maintain enterprise systems and company IT assets such as servers and desktops

What We Look For:

• Experience with macOS administration and support
• Ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology
• macOS, Windows, Printers, Network devices, etc.
• Experience with machine and account provisioning and deprovisioning
• Experience managing Enterprise security:
• Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown 
• Email security—tools for signed/encrypted email communication
• Mobile device management technologies
• Willing to grow, learn, and be proactive in finding new, efficient solutions

Pluses:

• Experience administering Google for Business
• Self motivated to learn and advance their career within IT
• Experience with AV systems
• Ability to explain difficult technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
• Confidence to maintain office IT infrastructure on their own, as needed

Pay Grade - USA 24

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year: 

Min: $70,300
Mid:  $79,100
Max: $87,900

USA base pay range (all other U.S. states) per year: 

Min: $63,300
Mid: $71,2000
Max: $79,100

Location: New York City

Please note that visa sponsorship is not available for this position.