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Full-Time

R&D Customer Focus Director

Confirmed live in the last 24 hours

ZoomInfo

ZoomInfo

1,001-5,000 employees

B2B database and multiplatform revenue tools

Data & Analytics
Consulting
Enterprise Software
Defense

Compensation Overview

$208k - $286kAnnually

+ Bonus + Commission + Equity

Senior, Expert

Bethesda, MD, USA

Category
Engineering Management
Software Development Management
Required Skills
Sales
Communications
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field, advanced degree preferred.
  • Years of experience in technical solution and R&D roles with demonstrated experience in managing teams & delivering successful outcomes.
  • Hands-on experience in writing code, system designs and troubleshooting.
  • Strong leadership and management skills, with the ability to inspire, motivate, and develop teams to achieve their full potential.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate with clients, stakeholders, and team members.
  • Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Responsibilities
  • Lead a team that will:
  • Build internal tools to the customer support team to handle repetitive tasks.
  • Triage advanced customer customization/misconfiguration issues escalated by support teams.
  • Resolve the majority of our customer bugs that are shipped to R&D.
  • Provide tailored solutions (approved by R&D) to customer retention & sales teams where required.
  • Partner with Customer Support as trusted advisor to customer related issues, solutions and education and take part in customer calls where needed.
  • Be empowered customer advocate taking part on features and issues prioritization with R&D.
  • Lead, mentor, and develop a high-performing team of technical solution specialists, providing guidance, support, and coaching as needed.
  • Foster a collaborative and inclusive team culture that promotes innovation, creativity, and continuous improvement.
  • Collaborate with senior leadership to define and execute the team's vision, mission, and long-term objectives.

ZoomInfo is a leading provider of B2B database services and multiplatform operating systems tailored for revenue teams. This company sets industry standards with a comprehensive GTM platform, combining sales, marketing, and conversation intelligence. Its focus on equipping revenue teams with robust tools for prospecting, ABM, conversion, and data hygiene makes it an attractive workplace for professionals looking to impact the business growth landscape.

Company Stage

N/A

Total Funding

$7M

Headquarters

Vancouver, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • Significant investments from major financial entities like Norges Bank and Makena Capital Management indicate strong market confidence and financial stability.
  • Winning multiple TrustRadius Top Rated Awards and G2's Spring 2024 Reports highlights ZoomInfo's industry-leading customer satisfaction and product excellence.
  • Strategic partnerships, such as winning Google Cloud Technology Partner of the Year Awards, enhance ZoomInfo's technological capabilities and market reach.

What critics are saying

  • The competitive landscape in B2B data and sales intelligence is intense, with constant pressure to innovate and maintain market leadership.
  • Heavy reliance on AI and data aggregation poses risks related to data privacy, security, and regulatory compliance.

What makes ZoomInfo unique

  • ZoomInfo leverages AI-powered tools like ZoomInfo Copilot to enhance sales efficiency, setting it apart from traditional B2B data providers.
  • The company's comprehensive data aggregation from both first- and third-party sources provides a more detailed and actionable overview of accounts compared to competitors.
  • ZoomInfo's consistent recognition in customer satisfaction and industry awards underscores its market leadership and reliability.