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Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timeRaipur, Chhattisgarh, India

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent tools, is required.
  • The employee must become proficient in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • The employee must be able to carry out the assigned operational duties and meet the stated customer-visit or site-retention expectations.

Responsibilities

  • Own the assigned service area and execute daily service operations with a team of assigned technicians.
  • Supervise technicians on the job to ensure service delivery meets company SOPs and that treatments are completed competently within the specified Time on Site.
  • Conduct two Technicians Performance Assessments per assigned technician and implement two development programs per year; coach and train technicians to improve service quality.
  • Convey special job instructions to technicians and liaise with Sales colleagues as needed.
  • Conduct pest management audits at customer sites according to the agreed schedule; close audit non-conformities and follow up on corrective and preventive actions at customer sites.
  • Implement SOPs and compliance requirements, close internal and external audit non-conformities, and send completed service dockets to NKA for timely invoicing.
  • Handle customer complaints in the assigned service area within 24 hours, resolve them as soon as possible in line with customer convenience, and update root causes in iCABS to close tickets properly.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use STP (Service Track Pest) to monitor and analyze visit-extraction notes for high-infestation service visits each day and take appropriate action.
  • Use the company’s internal digital systems.
  • Maintain material consumption and technician overtime hours at agreed target levels; approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites against agreed gross margins, and discuss action plans to bring costs within limits with the ABM/BM.
  • Drive service and product leads for the assigned technician group by using See, Tell, Ask and Train, Incentivise, Monitor, Engage on-the-job coaching to grow customer density.
  • Conduct trials, report findings according to guidelines, and implement new service lines in accordance with SOPs.
  • Complete at least 18 customer visits per week for Residential and Small Accounts heavy branches, including complaint visits; for specific site-based OEs, focus on customer retention and completing scheduled services efficiently and effectively.
  • Help the ABM/BM manage branch inventory, stock levels, forecasting, indenting, and receipt of materials, coordinating with Operations colleagues as assigned by the BM.
  • Ensure technicians follow the Approved Preparations List and that chemical containers retain their original labels.
  • Establish and follow a schedule for equipment maintenance and repairs through JOC.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues, and notify the ABM/BM on a day-to-day basis.
  • Report deviations that could affect service quality or technician productivity, including over-commitments, unnecessary night-service recommendations, and mismatches in covered areas.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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