Guest Relation Officer

Job Description

• Plan and coordinate the provision of friendly, efficient, and personalized services to guests.
• Assist with guest check-ins and check-outs as required.
• Anticipate guest needs, handle enquiries, and resolve guest concerns professionally.
• Welcome and escort guests to various locations within the hotel.
• Maintain excellent knowledge of hotel facilities, products, and services.
• Provide information and promote hotel services, facilities, and special events.
• Maintain comprehensive product and service knowledge to explain and promote hotel offerings.
• Stay informed about hotel programs and events to recognize and respond to guest needs.
• Create a positive hotel image through every interaction with internal and external guests.
• Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations.
• Support all departments in delivering exceptional guest service.
• Communicate guest feedback to the Front Office Manager for appropriate action.
• Report operational issues to Management with recommendations for resolution.
• Adhere to Front Office policies, procedures, and hotel standards.
• Follow the Hotel Handbook and all general policies and procedures.
• Ensure compliance with Radisson Hotel Group brand standards.
• Demonstrate a strong “Yes I Can!” attitude.
• Adhere to Radisson Hotel Group’s Responsible Business ethics.

Qualifications

• Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred.
• Excellent communication and interpersonal skills.
• Professional, polished, and confident personality with excellent grooming standards.
• Strong knowledge of luxury guest service standards and hotel operations.
• Ability to handle VIP guests, special requests, and guest complaints professionally.
• Excellent knowledge of hotel facilities, outlets, promotions, and local attractions.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work effectively in a fast-paced, multicultural hotel environment.
• Demonstrates a genuine passion for hospitality and a strong “Yes I Can!” attitude.

Additional Information

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.