Full-Time

Customer Success Director

Cision

Cision

1,001-5,000 employees

Global provider of earned media software and services

Data & Analytics

Senior, Expert

London, UK

Required Skills
Communications
Zendesk
Salesforce
Marketing
Data Analysis
Requirements
  • Prior experience as a Customer Success Director, Senior Customer Success Manager, Account Director, or equivalent role.
  • Proven track record of delivery in a client-facing environment with a focus on driving innovation, increasing customer satisfaction, improving adoption, and owning retention
  • Proven ability to develop executive relationships at strategic level
  • Proven track record of developing and executing strategic account plans
  • Familiarity working global strategic enterprise clients across multiple teams and regions
  • Proven ability to drive continuous value of a SaaS product suite
  • Impeccable written and verbal communication skills
  • A detail oriented and analytical way of working
  • Experience working with digital marketing or social media at a SaaS vendor
  • A proactive approach to your work schedule with the ability to work autonomously
  • Ability to speak a second language, ideally French or German
  • Experience working with or for a social listening / digital intelligence provider
  • Experience working with CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
  • Demonstrable knowledge of marketing principles and best practices
  • Familiarity with Boolean logic and data analytics
Responsibilities
  • Responsibility for the overall relationship and retention of a book of strategic customers
  • Responsibility for increasing adoption, ensuring retention, and delivering satisfaction
  • Developing executive champions within your customer base
  • Establishing a trusted/strategic advisor relationship with customers and driving continued value of our products and services
  • Developing, preparing, and nurturing customers for advocacy
  • Working with clients to establish strategic plans, goals and other key performance indicators and support the customer in achieving their goals
  • Advocating customer needs/issues cross-departmentally

Cision stands as a global leader in providing earned media software and services, offering a competitive edge through its ability to connect users with key influencers, distribute strategic content, and measure impact effectively. The company's culture is rooted in amplifying significant moments, leveraging a distribution platform trusted by numerous journalists and media outlets. With a reach extending to over 200,000 newsrooms, 20,000 journalist and influencer inboxes, and 8,000 websites and digital outlets, Cision's 65 years of industry experience ensures your story gains optimal visibility and engagement.

Company Stage

N/A

Total Funding

$1.9B

Headquarters

Chicago, Illinois

Founded

1866

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

4%