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Greyhound Lines

Scheduled intercity bus and package services

Driver Supervisor

Vehicle Operation & DeliveryUpdated on Nov 10
Full-timeDetroit, MI, USAIn-person

About the Job

Requirements

  • At least 1 year of operations experience.
  • Proficiency in Microsoft Office, especially Excel, Windows applications, and email.
  • Ability to analyze data, generate reports, and make data-driven decisions.
  • Ability to exercise diplomacy, judgment, and discretion in maintaining working relationships with company and union officials.

Responsibilities

  • Interact daily with the driver workforce; interview, select, train, and manage drivers.
  • Ensure personnel are trained or retrained according to operational procedures.
  • Follow up with new drivers at scheduled intervals regarding their performance.
  • Review manpower needs and ensure proper coverage, including managing driver dispatch for route personnel.
  • Ensure drivers report to work on time and in complete uniform, ready to work.
  • Support employee development by providing ongoing feedback to drivers about strengths and areas for improvement using DriveCam reporting and customer feedback.
  • Investigate and act on feedback regarding drivers and safe operational practices.
  • Plan future book-offs and run-change assignments.
  • Ensure compliance with safety standards and adherence to Department of Transportation and Federal Motor Carrier Safety Administration regulations.
  • Ensure drivers meet company standards for appearance, training, education, safety, and regulatory compliance.
  • Ensure drivers are properly credentialed to operate a commercial motor vehicle.
  • Work closely with Human Resources to address personnel matters at all levels.
  • Work with drivers to maintain good labor relations.
  • Ensure compliance with the collective bargaining agreement and proper handling of the grievance process.
  • Review electronic or paper Department of Transportation logs.
  • Monitor on-time performance in real time.
  • Manage employee performance and determine appropriate discipline under company policy, including termination when disciplinary action fails.

Desired Qualifications

  • A bachelor's degree is preferred.
  • Experience with safety and workers' compensation, labor relations, and collective bargaining agreements is preferred.

About the Company

Greyhound Lines

Scheduled intercity bus and package services

Greyhound Lines operates a North American passenger and logistics network, providing regularly scheduled long-distance bus service across the United States and Canada, along with express package deliveries and charter services. Its product works through a fleet of buses on fixed routes and schedules for passengers, plus a network-based system for parcel delivery and customizable group transport for charters, coordinated by drivers and dispatchers with a focus on reliability and safety. The company differentiates itself with a strong customer-first culture, heavy investment in recruiting, training and developing talent, and a broad, nationwide network that enables a wide range of services beyond standard bus travel. Its goal is to move people and goods efficiently across the region, maintaining leadership in the market while offering growth opportunities for employees and a rewarding work environment.

Company size
1,001-5,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Dallas, TX
Founded
1914

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