Full-Time

Customer Success Operations Associate

PerformYard

PerformYard

51-200 employees

Performance management and feedback software


Junior

Remote in USA

Required Skills
Sales
Communications
Salesforce
Requirements
  • Bachelor's Degree
  • Minimum of one year of Sales or Account Management related experience
  • Enthusiastic and proactive self-starter
  • Empathy for customer experience
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment
Responsibilities
  • Manage individual account renewal processes
  • Respond to customer inquiries regarding agreement terms, pricing, term length, seat changes, cancellation requests
  • Proactively pursue resolution to account based inquiries regarding contractual matters
  • Maintain detailed status notes by account via Salesforce.com and additional internal tools
  • Partner with Finance Team on accounts receivable matters
  • Audit account history for customer alignment as well as internal communication with team members

Company Stage

N/A

Total Funding

$95.2M

Headquarters

Arlington, Virginia

Founded

2013

Growth & Insights
Headcount

6 month growth

26%

1 year growth

30%

2 year growth

102%