Infrastructure Wiring Lead - Unified Communications

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with limited oversight, coordinating and executing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective administrators and work teams, and collaborating within their organization through reliable systems and processes.

Business Context

Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties.

Global Technology Context

The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges. Proven success as a high-level team contributor in executing technical efficiency to support contact center technologies and resort PBX’s is required.

Job Summary

The Infrastructure Wiring Lead Unified Communications is responsible for leading and executing assigned processes, standards, and technology activities in support of ensuring the Company’s strategic direction related to Structured wiring projects at Resorts. This role serves as a senior technical subject matter expert for structured wiring and related unified communications infrastructure. The position collaborates with strategic vendors and business partners to understand business requirements by leading the development, refinement, and meeting all SLAs as required within this area of responsibility. This critical role reports directly to the Director of Unified Communications while working closely with Architecture & Construction, other IT disciplines, IT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.

Working Relationships

·          Global Technology Teams and Leadership

·          Regional and Site Leadership

·          Corporate Leadership

·          Vendor/Suppliers

·          Global Technology Services Resort End User Support Teams

·          Resort Operations Business Leaders

Expected Contributions

·          Works with the Architecture and Design team to coordinate and lead low voltage structured wiring projects, manage goals and priorities, resolves conflicting direction and serve as a key senior technical contributor for the A&C team on a day-to-day basis.

·          Partners with internal business partners, vendors, and fellow teammates for supplier outcomes to ensure alignment and achievement of goals and objectives as they relate to the Structured Wiring scope.

·          Leads and executes team and company standards and direction to exceed expectations for Corporate, Contact Center, and Structured Wiring.

·          Responsible for proactively identifying and resolving moderate to complex technical and operational issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders.

·          Works closely with A&C and Business Leadership, GT Leadership, IT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes.

·          Leads the implementation of test strategies and manages related testing processes by introducing progressive testing concepts that focus on efficiency without sacrificing quality.

·          Manages defect detection, documentation, escalation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger Global Technology Team and that proper tooling and reporting mechanisms are in place.

·          Leads refining repeatable and continually improving processes. Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.

·          Encourage a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.

·          Coordinates with internal and external resources to lead project activities and support the delivery of high-quality projects within time and budget.

·          Manage vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.

·          Manages activities surrounding change management as needed to complete projects, including coordination of stakeholders, documentation of impacts, and communication of technical requirements.

·          Assists, mentors and provides technical guidance to less senior associates in achieving business results by:

·          Identifying opportunities to enhance the effectiveness of business processes.

·          Providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.

·          Provides input into department operating plans contributing recommendations that improve delivery, quality, scalability, and service outcome.

·          Recognizing and celebrating team successes.

·          Works closely with enterprise business leaders and technology partners to gain support for the program vision and influence adoption.

·          Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Structured Wiring at resorts.

·          Proactively engages with business and provides proactive updates to leadership on open activities or escalations.

Candidate Profile

Education:

·          BS/MS Degree in Engineering, Computer Science, or equivalent work experience related to Structured Wiring noted previously.

Certifications Preferred:

·          Relevant certifications in Network+, project management, or relevant technologies

·          ITIL Foundation certification (or higher) a plus, Project Management certification desirable

·          OSHA Certification

Experience Summary:

·          At least 7 years of Telephony, Networking, and low voltage cabling

·          At least 3 years project coordination

Required Experience

·          Project coordination and leadership

·          Networking working knowledge

·          WIFI functionality working knowledge

·          Internet service provider working knowledge

·          Telephony working knowledge

·          Low voltage wiring working knowledge

·          MS Office Suite i.e. Visio, Excel, Power Point

Preferred Experience

·          Project management

·          Network Engineering

·          Telephony Engineering

·          Structure cable installation, code and compliance experience

·          Structure cable testing protocols

Skills/Attributes

·          Advance analytical and strategic thinking

·          Ability to read and understand blueprints

·          Strong understanding of building codes, fire regulations, and industry guidelines such ANSI/TIA standards

·          Ability to manage quality Assurance through final walkthroughs and audits to guarantee all cable terminations, racks, and pathways meet quality specifications

·          High Level knowledge of Networking, Resort Telephony systems and dependencies, along with a working knowledge of low voltage cabling

·          Deep understanding of copper (Cat5e, Cat6, Cat6a) and fiber optic cabling standards

·          Project Management Skills

·          Prior experience participating in a team of Telephony, Networking and low voltage wiring with a track record of successfully validating and delivering high-quality products

·          Interpersonal communication skills-ability to convey clear and concise information

·          Able to work at a fast pace and encourage others to do so as well

·          Highly self-motivated, requiring minimal oversight, and detail oriented with the ability to effectively prioritize and execute tasks and initiatives

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.