Lead Specialist - Quality Assurance

Introduction


Overview

Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

How you'll make an impact

Responsibilities:

• Key accountabilities include
• Lead standard documentation and process change requests, own updates to process guides, scripts, documents,letters, playbooks and knowledge content in line with GCOE standards.
• Maintain delivery control through worklists, trackers, change logs, approval records and version history.
• Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.
• Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity.
• Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business
• Systems and operational SMEs.
• Escalate risks, blockers, overdue actions, quality issues or control gaps through the appropriate GCOE or UK Process Excellence route.
• Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

About you

Qualifications:

• Degree Bachelor Master

Licenses/Certificates:

• Insurance Certification will be the additional advantage

Work Experience:

• Graduate with minimum 3 to 4 years of experience in an Insurance domain
• Experience in P&C – Policy Issuance/Underwriting would be preferred
• Insurance certification – good to have
• Transition/onboarding of service - good to have
• Onshore travel experience – good to have

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)