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Connections Health Solutions

Provides 24/7 crisis behavioral health care

Certified Peer Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeKing of Prussia, PA, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Certification as a Certified Peer Specialist with the Pennsylvania Certification Board is required and must be maintained throughout employment.
  • Must be able to perform Safe Clinch restraint techniques.
  • Basic computer literacy is required, including the ability to document in an Electronic Health Record.
  • Basic Life Support certification must be obtained within seven days of employment.
  • Must pass a Child Abuse Clearance, FBI Criminal Background Check, and Pennsylvania State Police Criminal Record Check.
  • Must pass physical, tuberculosis, and drug screenings.
  • Must be fully vaccinated and provide proper documentation, or qualify for an exemption through the company’s exemption process, before the start date.
  • Must safely perform physical interventions, including standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight.
  • Must occasionally lift, push, pull, or carry up to 50 pounds.
  • Must tolerate prolonged walking, standing, and observation in a fast-paced environment.
  • Must work with individuals who may exhibit agitation, aggression, or unpredictable behavior.

Responsibilities

  • Actively facilitate or co-facilitate group and individual mental health recovery sessions, providing relatable insights and fostering a sense of community.
  • Advocate for individuals throughout the treatment process, ensuring their voices are heard and their needs are met.
  • Share personal recovery experiences to inspire and motivate individuals and demonstrate that mental health recovery is achievable.
  • Empower individuals to navigate and use resources effectively in support of their long-term recovery goals.
  • Provide early intervention support by helping individuals recognize signs of an impending crisis and develop effective crisis plans.
  • Guide individuals in implementing coping strategies that promote stability and positive recovery outcomes.
  • Minimize the use of seclusion and restraint by establishing trust and employing trauma-informed care practices.
  • Use empathetic conflict-resolution and de-escalation skills.
  • Connect individuals to community resources, including housing, employment, education, healthcare, and spiritual support.
  • Communicate concerns about an individual’s psychiatric or medical presentation to the appropriate discipline in collaboration with the clinical team.
  • Share insights and strategies with the multidisciplinary team to enhance each individual’s treatment plan.
  • Promote an integrated approach to care that respects and supports diverse paths to recovery.
  • Accurately document interactions, services provided, and significant observations in the Electronic Health Record, complying with organizational and regulatory standards.
  • Maintain confidentiality and uphold ethical standards in documentation and care.
  • Conduct welfare-call outreach within seven days of an individual’s discharge from services.
  • Provide ongoing encouragement and emotional support to help individuals stay motivated and focused on recovery goals.
  • Use appropriate self-disclosure to build rapport and strengthen the therapeutic relationship, offering hope and reassurance.
  • Perform other duties as assigned to support the treatment program and the organization’s broader goals.

Desired Qualifications

  • Additional certification as a Certified Recovery Specialist with the Pennsylvania Certification Board.
  • Knowledge of evidence-based and person-centered skillsets, including Motivational Interviewing, Trauma-Informed Care, verbal de-escalation, harm reduction, and person-centered language.

About the Company

Connections Health Solutions

Provides 24/7 crisis behavioral health care

Connections Health Solutions provides 24/7 behavioral health crisis care through crisis response centers that include walk-in urgent care, a 23-hour psychiatric observation unit, a crisis stabilization unit, and outpatient programs. It stabilizes patients quickly in a least-restrictive setting and works with state and local governments, health plans, nonprofits, and law enforcement to build value-based crisis systems that reduce unnecessary hospital admissions. It differentiates itself by operating specialized behavioral health facilities instead of EDs, accepts all patients regardless of insurance or acuity, and partners with agencies to lower overall healthcare costs. Its goal is to scale community-based crisis systems that improve patient outcomes and expand access to this model across more regions.

Company size
201-500
Company stage
Late Stage VC
Total funding
$58M
Headquarters
Phoenix, AZ
Founded
2009

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