Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing the daily activities of the Government Regulatory Affairs department. Assists with local regulatory, franchising and public policy matters for assigned geographic area. Implements legislative strategies, monitors legislation and coordinates state association management. Manages department professionals and non-exempt employees and provides subject matter guidance.

Job Description

Core Responsibilities

• This position is a hybrid role with time spent at our office locations in Mishawaka and/or Merrillville, IN and Homewood, IL as well as making field visits to elected officials, staff, non-profits, etc. Office time will be varied based upon each week’s schedule.
• Leads franchise renewal and transfer efforts for assigned franchises consistent with the strategies and policies for the market area. Prepares franchise renewal applications and supporting data and assists in preparation of renewal strategy. Participates in franchise renewal negotiations with municipalities and/or their consultants.
• Supports the government relations and public policy strategy as developed for the market.
• Identifies critical municipal issues of significance to the company.
• Drafts, analyzes and/or presents legislation, amendments and testimony as vital.
• Supervises franchise-required construction installation of complimentary cable services to public buildings, including the negotiation of any additional terms and conditions with Local Franchise Authorities (FLA).
• Reviews, interprets and communicates meanings of the terms and conditions of franchises, franchise-related agreements and other contracts for implementation to ensure compliance with legal and regulatory standards.
• Handles service complaints associated with complimentary services.
• Supervises additional duties related to community affairs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Contracts, Customer Experience (CX), Government Affairs, Negotiation, Service Delivery, Strategic Objectives, Teamwork

Compensation

This job can be performed in Illinois with a Pay Range of $98,254.32 - $162,895.32

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor’s DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.