I

IHG

Global hotel company

Events Manager - Wedding

Full-TimeUpdated on 10/15/2026
No salary listed
Mid
Malaysia
In Person
Food Service & HospitalityFood & Beverage Operations Management

About the job

Responsibilities
  • Direct and manage everyday activity, plan and assign work, and ensure adequate staffing levels.
  • Develop the team and improve performance through coaching and feedback, and create performance and development goals for colleagues.
  • Train colleagues to ensure compliance and delivery to expected standards.
  • Promote a productive working environment and coordinate across departments to foster teamwork.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend or initiate human resources actions as needed.
  • Interact with guests, vendors, and other outside contacts as needed.
  • Ensure the client experience is successful and memorable, and act as brand ambassador and key contact throughout the client journey.
  • Build long-term relationships with planners and hosts to increase brand loyalty.
  • Consult with meeting planners during pre-event planning to optimize meetings, events, and weddings, including space, meeting and break flow, menus, and design.
  • Arrange agreed event details, including room setups, staging, and lighting.
  • Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.
  • Meet daily with each meeting planner to debrief on events, review consumption and bills, address exceptions to contracted billing, and review final billing estimates.
  • Welcome groups and conduct the 60-minute meeting briefing before meetings or sessions begin.
  • Enable high productivity while maximizing downtime and prioritizing business needs that help guests accomplish their objectives.
  • Provide relevant recommendations to help hosts and attendees recharge and relax during the day.
  • Analyze client satisfaction surveys and take action to improve services.
  • Conduct banquet and catering facility tours and entertain clients to enhance the meeting or banquet experience.
  • Raise awareness of and strengthen the reputation of the hotel and brand locally.
  • Prioritize guest safety and minimize interruptions or problems.
  • Advise clients on reducing waste, saving energy, and minimizing environmental impact.
  • Help keep the property safe and secure, and participate in hotel fire and life safety activities.
  • Perform other ad hoc duties and assist with other duties assigned by management.
  • Help create the department’s annual budget and set departmental goals.
  • Monitor the budget and control expenses, focusing on food, beverage, and labor costs.
  • Complete forecasts, plans, and productivity reports, and help prepare the departmental budget and financial plans.
  • Monitor hotel spending and identify opportunities to optimize sales while minimizing waste.
  • Negotiate sales prices within booking guidelines.

About the company

I

IHG

View
Website

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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