IHG

Global hotel company

Events Manager - Wedding

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Responsibilities

Direct and manage everyday activity, plan and assign work, and ensure adequate staffing levels.
Develop the team and improve performance through coaching and feedback, and create performance and development goals for colleagues.
Train colleagues to ensure compliance and delivery to expected standards.
Promote a productive working environment and coordinate across departments to foster teamwork.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend or initiate human resources actions as needed.
Interact with guests, vendors, and other outside contacts as needed.
Ensure the client experience is successful and memorable, and act as brand ambassador and key contact throughout the client journey.
Build long-term relationships with planners and hosts to increase brand loyalty.
Consult with meeting planners during pre-event planning to optimize meetings, events, and weddings, including space, meeting and break flow, menus, and design.
Arrange agreed event details, including room setups, staging, and lighting.
Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.
Meet daily with each meeting planner to debrief on events, review consumption and bills, address exceptions to contracted billing, and review final billing estimates.
Welcome groups and conduct the 60-minute meeting briefing before meetings or sessions begin.
Enable high productivity while maximizing downtime and prioritizing business needs that help guests accomplish their objectives.
Provide relevant recommendations to help hosts and attendees recharge and relax during the day.
Analyze client satisfaction surveys and take action to improve services.
Conduct banquet and catering facility tours and entertain clients to enhance the meeting or banquet experience.
Raise awareness of and strengthen the reputation of the hotel and brand locally.
Prioritize guest safety and minimize interruptions or problems.
Advise clients on reducing waste, saving energy, and minimizing environmental impact.
Help keep the property safe and secure, and participate in hotel fire and life safety activities.
Perform other ad hoc duties and assist with other duties assigned by management.
Help create the department’s annual budget and set departmental goals.
Monitor the budget and control expenses, focusing on food, beverage, and labor costs.
Complete forecasts, plans, and productivity reports, and help prepare the departmental budget and financial plans.
Monitor hotel spending and identify opportunities to optimize sales while minimizing waste.
Negotiate sales prices within booking guidelines.

Your day to day

People

Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Train colleagues to make sure they deliver with compliance and to the standards we expect.Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend or initiate any HR elated actions where needed.
Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.
Build long term relationship with planners and hosts to increase loyalty to the brand.
At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.
Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.
Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
Welcome the group and conduct the 60’ meeting brief prior the start of the meeting /session.
Enable high productivity whilst maximizing downtime.
Relate to business needs and make sure team prioritises the things that help our guests get their business done.
Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.
Analyze and action against client satisfaction surveys to improve services.
Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.

Responsible Business

Raise the awareness and reputation of your hotel and the brand locally.
Ensure guest safety is a priority with minimal interruptions or problems.
Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
May assist with other duties as assigned by management.

Financial

Help create the department’s annual budget and the setting of departmental goals.
Monitor budget and control expenses with a focus on food, beverage, and labour costs,etc.
Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.
Monitor hotel spend and always look for opportunities to optimise sales whilst minimizing waste.
Negotiate sales prices within booking guidelines.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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