NCC Group

Global cyber security and resilience provider

Client Director - Telecoms

Account ManagementUpdated on Nov 13

Full-timeManchester, UKNo salary listedHybrid

About the Job

Requirements

Deep Telecommunications expertise, including experience selling into and managing relationships within Telecommunications organizations.
Ability to lead strategically across functions.
Executive presence and stakeholder management capability.
Solution-selling and business-case development skills.
Opportunity origination and deal-shaping ability.
Understanding of cybersecurity services.

Responsibilities

Manage 1–2 high-value global accounts in the Telecommunications sector as primary relationship owner and trusted advisor.
Act as executive sponsor and primary point of contact for 1–2 global strategic accounts in the telecommunications sector.
Align internal resources to co-develop tailored solutions.
Build and maintain detailed multi-year account plans incorporating customer objectives, competitive intelligence, and a strategic growth roadmap.
Develop trusted-advisor relationships with senior client stakeholders and drive regular executive-level engagement and strategic business reviews.
Identify and pursue renewal, cross-sell, and upsell opportunities.
Lead contract negotiations, renewals, and pricing discussions with Legal and Finance.
Expand the client footprint through new use cases, divisions, or geographies.
Collaborate with technical teams, Pre-Sales, and Technical Architects to design and position solutions aligned with customer priorities and measurable outcomes.
Coordinate Customer Success, Sales Specialists, Product, Delivery, and Operations teams to align solutions and support customer success.
Maintain accurate forecasts and deal progression in Salesforce and identify pipeline risks and opportunities.
Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards when appropriate.
Achieve the annual revenue quota of £5M–£10M.
Drive year-over-year account growth and expansion into new business lines or regions.
Support customer retention, renewal rates, and Net Revenue Retention.
Maintain strategic alignment with client initiatives and customer satisfaction metrics such as NPS and CSAT.

The Client Director is a senior strategic sales leader responsible for managing 1–2 high-value global accounts within the Telecommunications sector, acting as the primary relationship owner and trusted advisor. This role will bring significant experience working with Telecommunications business' with a strong understanding of the regulatory, operational, and risk challenges facing the sector. The role drives multi-year account growth through exceptional engagement, value creation, and orchestration of internal resources. The Client Executive will carry a £5M–£10M annual quota and work in partnership with cross-functional stakeholders including Pre-Sales Architects, Customer Success Managers, Sales Specialists, and Marketing.

Strategic Account Ownership:

Serve as the executive sponsor and primary point of contact for 1–2 of global strategic accounts within the Telcos sector.
Align internal resources to co-develop tailored solutions.

Multi-Year Account Planning:

Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth.

Customer Engagement & Executive Alignment:

Develop deep, trusted advisor relationships with senior client stakeholders.
Drive regular executive-level engagement and strategic business reviews.

Revenue Growth & Renewal Strategy:

Identify and pursue opportunities for renewal, cross-sell, and upsell.
Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.

Acquisition Expansion & Value- Based Solutioning:

Lead efforts to expand footprint within the client through new use cases, divisions, or geographies.
Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes.

Value-Based Solutioning:

Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes.

Internal Orchestration:

Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success.

Forecasting & Reporting:

Maintain accurate, up-to-date forecasts and deal progression in Salesforce.
Proactively identify risk and opportunity areas in the pipeline.

Customer Advocacy:

Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate.

Success Measures:

Achievement of annual revenue and quota attainment (£5M–£10M).
Year-over-year account growth and expansion into new business lines or regions.
Customer retention, renewal rates, and Net Revenue Retention (NRR).
Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT).
Internal stakeholder feedback on collaboration, leadership, and execution.

Core Competencies

Deep Telecoms expertise, including experience selling into and managing relationships within Telecommunications organisations.
Strategic cross-functional leadership.
Executive presence and stakeholder management.
Solution selling and business case development.
Opportunity origination and deal shaping.
Cybersecurity services understanding.

Key Attributes

Inspiring – Motivates teams and clients toward ambitious goals; creates momentum.
Visionary & Strategic – Communicates the “art of the possible” and navigates complex client ecosystems with structured growth plans.
Execution-Oriented – Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments.
Collaborative & Inclusive – Aligns cross-functional teams effectively; promotes transparency, trust, and mutual accountability.
Commercially Fluent – Balances customer success with profitability; understands value creation and enterprise dynamics.
Integrity & Customer Advocacy – Operates with honesty, ethical selling, and a relentless focus on long-term client outcomes.

About the Company

NCC Group

Global cyber security and resilience provider

NCC Group provides cyber security and resilience services to organizations and governments around the world. It helps protect digital systems by offering a range of capabilities such as security testing, risk assessment, and resilience planning, backed by a global team of experts and supported by technology-enabled tools. The company’s approach combines human expertise with technical solutions to identify vulnerabilities, assess risk, and implement concrete steps to improve security and continuity. What sets NCC Group apart is its large, worldwide team and its emphasis on practical, end-to-end cyber resilience—working with clients from assessment through to implementation and ongoing assurance. The goal is to create a more secure digital future by helping customers manage cyber risk, reduce threats, and maintain business continuity at scale.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Manchester, United Kingdom
Founded: 1999

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