E

Egis Group

Designs, builds, and operates intelligent infrastructure

Technical Support Lead

Full-Time
No salary listed
Mid
Bachelor's
Brisbane QLD, Australia
RemoteTravel between four Queensland office sites is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A degree in Computer Science, IT or a related field, or equivalent experience.
  • Strong Level 2 hardware, software, networking and cloud support experience.
  • Practical experience supporting meeting room, audiovisual and conferencing technology.
  • A solid Information Technology Infrastructure Library grounding and enterprise technology management experience.
  • Commercial acumen across budgeting, asset lifecycle and cost control.
  • Strong stakeholder management skills.
  • A customer service orientation.
  • Ability to manage multiple priorities across sites.
Responsibilities
  • Lead Brisbane IT support and manage one direct report while delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365, and business and engineering applications.
  • Own meeting room and audiovisual/video conferencing technology, including Teams Rooms, displays and microphones, across all four offices.
  • Manage device lifecycle activities including imaging, deployment, patching, break/fix, hardware refresh, and onboarding and offboarding for project-based and permanent staff.
  • Act as the primary technology contact for business and project leads and the local point of contact for the global IT organisation.
  • Own ticket management, documentation and escalation in line with Information Technology Infrastructure Library practices, and report on service-level agreements, ticket trends and asset and license compliance.
  • Manage software asset and license compliance.
  • Lead communication and training for technology changes and rollouts.
  • Champion diversity, inclusion and health, safety and environment practices across the team.
  • Travel between office sites to maintain local support coverage.
Desired Qualifications
  • Exposure to engineering software.
  • A retail or hospitality background.

About the company

E

Egis Group

View
Website

Starting

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$1.6B

Headquarters

Montigny-le-Bretonneux, France

Founded

1949

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Simplify's Take

What believers are saying

  • Tikehau raised over €1 billion in July 2025 to fund Egis expansion.
  • Egis bought RockSol on November 24, 2025, deepening Western U.S. transportation reach.
  • Lochner rebranded as Egis on August 17, 2026, signaling faster U.S. integration.

What critics are saying

  • Africa Intelligence reported September 16, 2026 arbitration over Cameroon's unpaid Tollcam debt.
  • Egis's African subsidiary carve-out into Infras Group risks client confusion and talent loss.
  • Aggressive acquisition-driven growth after Lochner, RockSol, Engeny, and Ecometrix strains integration.

What makes Egis Group unique

  • Egis now combines Lochner, RockSol, and global services across 70 countries.
  • It owns rare end-to-end infrastructure capabilities: design, operations, concessions, and mobility.
  • The 2026 Africa reorganization sharpened focus without abandoning 25-country regional reach.

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Benefits

  • Hybrid Work Options
  • Phone/Internet Stipend
  • Wellness Program

Company News

Pulse 2.0
Aug 19th, 2026
Lochner rebrands as Egis following 2025 merger, creating unified US infrastructure firm with 1,500+ professionals

H.W. Lochner has completed its rebrand as Egis following their merger in July 2025, creating a unified US infrastructure business with over 1,500 professionals across 70 offices. The combined organisation offers services across transportation, water, energy and environmental infrastructure. It integrates Lochner's 80-plus years of US infrastructure experience with Egis' global expertise in architecture, consulting, construction engineering, operations and mobility. Globally, Egis operates in 70 countries with approximately 23,500 employees. The company ranks 17th on Engineering News-Record's Top 225 International Design Firms list and seventh in transportation. Laurent Germain, Egis Group CEO, said the rebrand strengthens their US market position and enables them to leverage their global network to address complex client challenges.

PR Newswire
Feb 13th, 2026
Lochner appoints Karen Wiemelt to board with 35 years of nuclear and energy leadership

Lochner, an Egis Group company, has appointed Karen Wiemelt to its Board of Directors. Wiemelt brings over 35 years of leadership experience in the nuclear and energy sectors, with expertise in programme management, environmental remediation and strategic planning. Wiemelt previously served as Senior Vice President and General Manager at Jacobs, where she led the company's global Energy, Security and Technology business unit. In that role, she managed a portfolio exceeding $1.5 billion in annual revenue and over 8,000 employees worldwide. She has also served on numerous industry and corporate boards. Founded in 1944, Lochner merged with Egis Group in July 2025, positioning it as the cornerstone of Egis' US growth strategy. Wiemelt holds a Bachelor of Science degree in Chemical Engineering from the Colorado School of Mines.

PR Newswire
Nov 24th, 2025
Egis Acquires Colorado-Based RockSol Consulting Group

CHICAGO, Nov. 24, 2025 /PRNewswire/ -- Egis, a global leader in architecture, consulting, construction engineering, operations, and mobility services, has acquired RockSol Consulting Group, Inc., a Colorado-based transportation infrastructure firm specializing in engineering, planning, environmental compliance, design, construction management, inspection, and materials testing. The acquisition strengthens Egis' transportation market position in the fast-growing Mountain States and West region of the U.S. Founded in 1996 and headquartered in Thornton, Colorado, RockSol is known for the highest standard of reliability and quality in delivering highway, bridge, transit, and public works projects that enhance safety, preserve environmental resources, and improve communities. With more than 240 employees, RockSol serves municipalities, counties, state Departments of Transportation, and federal civilian agencies throughout the Western U.S. "We warmly welcome President and Founder Saeid Saeb and our new colleagues from RockSol," said Terry Ruhl, Chief Executive Officer of Egis in the U.S

Newswire
Sep 16th, 2025
Egis Acquires Ecometrix, Bolstering Environmental and Water Capabilities in Canada

/CNW/ - Egis, a global leader in architecture, consulting, construction engineering, operations and mobility services, has acquired Ecometrix, a leading...

Business Wire
Jul 7th, 2025
Tikehau Capital Raises €1 Billion to Support Egis’ Next Phase of Growth, With Backing From an Apollo S3 / ADIA Consortium and Neuberger Berman as Co-Lead Investors

Regulatory News: Tikehau Capital (Paris:TKO), the global alternative asset manager, announces a capital raise for its portfolio company Egis, reaffirming its...