RemoteRemote role restricted to U.S. residents, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin.
About the job
Requirements
High school diploma or GED.
Must be at least 18 years of age.
Must be authorized to work in the United States.
Must be a U.S. resident, excluding California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin.
Ability to follow detailed processes and meet performance expectations.
Strong communication and active listening skills.
Comfort navigating computer applications and web-based tools.
Ability to work independently and remain accountable to schedules.
Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and a certification course before servicing begins.
Responsibilities
Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
Desired Qualifications
Prior call center or customer service experience.
Bilingual Spanish and English; this is preferred but not required.
Familiarity with phone-based or computer-based support environments.
Job Description
We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
Qualifications
High school diploma or GED
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Additional Information
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
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