Sales Support Specialist @ Tekmetric

About Tekmetric

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

What You’ll Do

Tekmetric is looking for a Sales Support Specialist to perform the following tasks:

Assist and manage the application process on behalf of our Payment Managers
Complete quality checks on all application and boarding data
Ship and track device deployment
Generate proposals when needed for our Payment Managers
Set sales appointments for Payment Managers
Research and provide excellent service on potential issues
Monitor Slack, Facebook, and email to ensure all customers receive resolution to their questions and concerns.
Assist customers with technical support issues.
Provide process flow and procedure feedback
Become an industry expert
Help the Tekmerchant team achieve its benchmarks and goals.

What You’ll Bring

We expect our Sales Support Specialist to have a minimum of 2 years experience in the integrated payments space supporting both ISVs and inside sales teams.
1 year of customer service or technical support experience
A working knowledge of underwriting, risk management, KYC requirements, and interchange.
Ability to communicate clearly, effectively and persuasively both verbally and in writing.
Can work independently and is self motivated.
Can work efficiently in both Microsoft Office products and Gsuite products.
Strong problem solving skills

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

Build things that matter:

You have a love of building something new or improving on current processes and care about making a positive difference.

We’re all entrepreneurs:

You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.

Yes before no:

You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.

We matter to each other:

You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

What We Offer:

Healthcare Insurance and Leave:

Flexible and remote work opportunities
Generous PTO
Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
Excellent Medical, Dental, Vision and Prescription Drug Coverage

Financial Benefits:

401(k) Retirement Savings Plan with a 6% Match
Employer covered STD, LTD, Life and AD&D Insurance Programs
Up to $180 quarterly for wellness expenses and activities
Education Assistance- includes undergraduate/graduate courses and continuing education

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

6 month growth

1 year growth

2 year growth