Sales Support Specialist
Posted on 2/8/2024
INACTIVE
Tekmetric

51-200 employees

Comprehensive management software for auto repair shops
Company Overview
Tekmetric offers a comprehensive management solution for auto repair shops, providing a suite of tools that streamline operations, from scheduling and digital vehicle inspections to inventory management and profitability tracking. Their platform's unique features, such as pay-by-text and built-in labor guides, demonstrate a commitment to technical innovation that addresses the specific needs of their industry. Tekmetric's focus on data-driven efficiency and productivity positions them as a leader in their field, making it an attractive workplace for those seeking to contribute to and learn from cutting-edge software solutions.
Data & Analytics

Company Stage

Seed

Total Funding

$1.6M

Founded

2015

Headquarters

Houston, Texas

Growth & Insights
Headcount

6 month growth

27%

1 year growth

51%

2 year growth

130%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Assist and manage the application process on behalf of our Payment Managers
  • Complete quality checks on all application and boarding data
  • Ship and track device deployment
  • Generate proposals when needed for our Payment Managers
  • Set sales appointments for Payment Managers
  • Research and provide excellent service on potential issues
  • Monitor Slack, Facebook, and email to ensure all customers receive resolution to their questions and concerns
  • Assist customers with technical support issues
  • Provide process flow and procedure feedback
  • Become an industry expert
  • Help the Tekmerchant team achieve its benchmarks and goals
  • We expect our Sales Support Specialist to have a minimum of 2 years experience in the integrated payments space supporting both ISVs and inside sales teams
  • 1 year of customer service or technical support experience
  • A working knowledge of underwriting, risk management, KYC requirements, and interchange
  • Ability to communicate clearly, effectively and persuasively both verbally and in writing
  • Can work independently and is self motivated
  • Can work efficiently in both Microsoft Office products and Gsuite products
  • Strong problem solving skills
  • Build things that matter:
  • You have a love of building something new or improving on current processes and care about making a positive difference
  • We're all entrepreneurs:
  • You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches
  • Yes before no:
  • You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context
  • We matter to each other:
  • You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company