Full-Time

Director of Partner Success

Strategic Employers

Confirmed live in the last 24 hours

Twin Health

Twin Health

501-1,000 employees

Monitors and treats chronic metabolic diseases

AI & Machine Learning
Healthcare

Compensation Overview

$180k - $210kAnnually

+ Equity Participation

Senior

No H1B Sponsorship

Remote in USA

Available to US based persons; must be authorized to work for any employer in the U.S.

Category
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Marketing
Data Analysis
Requirements
  • 8-10 years of leadership experience in Client Account Management within an employer enterprise digital healthcare space.
  • Minimum 8-10 years of experience in the healthcare, health tech, or health plan industry.
  • Strong executive presence and adept at presenting in large groups, both in-person and virtually, and managing challenging situations.
  • Comfortable with ambiguity and motivated to solve complex problems with a creative, can-do mindset in a high growth environment.
  • Entrepreneurial, unafraid to roll-up sleeves, get it done and “lead from the front” as necessary to deliver on partner needs; possesses a sense of urgency to drive results.
  • Applies the customer voice to all aspects of business and sales operations and collaborates with external sources effectively.
  • Willingness and ability to travel as needed.
  • This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities
  • Own Twin’s relationship with key strategic employer partners and work to define and execute a Twin program strategy integrated with their broader benefit offerings.
  • Deepen and expand relationships with key partner stakeholders by using strong communication skills, fluency with data and analytics, value-forward reporting, and effective escalation responses to meet program and partnership goals.
  • Drive the attainment of partner satisfaction, retention, and growth targets for key employer partners.
  • Partner with Member Marketing to develop promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall partner satisfaction.
  • Prepare and deliver metrics based on each partner’s goals in a consumable client format that delivers actionable insights (regular meetings, business reviews, ROI).
  • Analyze data to identify best practices, challenges and risk areas, and proactively develop and execute solutions to avoid churn.
  • Convert stakeholders into Twin advocates, leveraging their success for references, case studies, referrals, etc.
  • Develop fluent understanding of Twin Health program, implementation processes, marketing best practices and operational logistics and convey them to partners to achieve desired outcomes.
  • Partner with Twin leadership and cross-functional teams, including Business Development, to drive alignment for existing and new partner account growth.
  • Identify and realize expansion opportunities.
  • Develop partner retention strategies to ensure high NPS and mitigate risks.
  • Lead contract renewal and expansion negotiations for existing partners.
  • Drive strategic alignment across Twin (clinical, member experience, provider engagement, marketing, finance, data, analytics, sales, etc) to develop partner growth delivery strategy.
  • Manage partner issues and escalations, collaborating with internal cross functional teams.
  • Own the development and delivery of monthly, quarterly, and annual partner reporting deliverables.
  • Additional duties as assigned.

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike many competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of individuals worldwide.

Company Stage

Late Stage VC

Total Funding

$227.1M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing digital health interest boosts adoption of Twin Health's sensor-based solutions.
  • Global digital twin market growth offers significant opportunities for Twin Health's technology.
  • Rising demand for AI-driven healthcare supports Twin Health's personalized treatment approach.

What critics are saying

  • Competition from similar AI-driven platforms could dilute Twin Health's market share.
  • Rapid tech advancements may render Twin Health's patent-pending technologies obsolete.
  • Data privacy concerns and regulatory scrutiny could impact Twin Health's operations.

What makes Twin Health unique

  • Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.
  • The platform combines sensors, AI, and medical science to reverse chronic diseases.
  • Twin Health targets root causes of metabolic diseases, unlike traditional symptom-focused treatments.

Help us improve and share your feedback! Did you find this helpful?