Full-Time

Director of Partner Success

Strategic Employers

Confirmed live in the last 24 hours

Twin Health

Twin Health

501-1,000 employees

Addresses chronic metabolic diseases using technology

AI & Machine Learning
Healthcare

Compensation Overview

$180k - $210kAnnually

+ Equity Participation

Senior, Expert

No H1B Sponsorship

Remote in USA

Available to US based persons; must be authorized to work for any employer in the U.S.

Category
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Marketing
Data Analysis
Requirements
  • 8-10 years of leadership experience in Client Account Management within an employer enterprise digital healthcare space.
  • Minimum 8-10 years of experience in the healthcare, health tech, or health plan industry.
  • Strong executive presence and adept at presenting in large groups, both in-person and virtually, and managing challenging situations.
  • Comfortable with ambiguity and motivated to solve complex problems with a creative, can-do mindset in a high growth environment.
  • Entrepreneurial, unafraid to roll-up sleeves, get it done and “lead from the front” as necessary to deliver on partner needs; possesses a sense of urgency to drive results.
  • Applies the customer voice to all aspects of business and sales operations and collaborates with external sources effectively.
  • Willingness and ability to travel as needed.
  • This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities
  • Own Twin’s relationship with key strategic employer partners and work to define and execute a Twin program strategy integrated with their broader benefit offerings.
  • Deepen and expand relationships with key partner stakeholders by using strong communication skills, fluency with data and analytics, value-forward reporting, and effective escalation responses to meet program and partnership goals.
  • Drive the attainment of partner satisfaction, retention, and growth targets for key employer partners.
  • Partner with Member Marketing to develop promotional strategies and toolkits that will increase member engagement, enhance program results, and optimize overall partner satisfaction.
  • Prepare and deliver metrics based on each partner’s goals in a consumable client format that delivers actionable insights (regular meetings, business reviews, ROI).
  • Analyze data to identify best practices, challenges and risk areas, and proactively develop and execute solutions to avoid churn.
  • Convert stakeholders into Twin advocates, leveraging their success for references, case studies, referrals, etc.
  • Develop fluent understanding of Twin Health program, implementation processes, marketing best practices and operational logistics and convey them to partners to achieve desired outcomes.
  • Partner with Twin leadership and cross-functional teams, including Business Development, to drive alignment for existing and new partner account growth.
  • Identify and realize expansion opportunities.
  • Develop partner retention strategies to ensure high NPS and mitigate risks.
  • Lead contract renewal and expansion negotiations for existing partners.
  • Drive strategic alignment across Twin (clinical, member experience, provider engagement, marketing, finance, data, analytics, sales, etc) to develop partner growth delivery strategy.
  • Manage partner issues and escalations, collaborating with internal cross functional teams.
  • Own the development and delivery of monthly, quarterly, and annual partner reporting deliverables.
  • Additional duties as assigned.

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health's main product is its Whole Body Digital Twin technology, which uses sensors, artificial intelligence, and digital twin technology to create a virtual model of a person's body. This system monitors and analyzes metabolic functions in real-time, allowing for personalized treatment plans to help heal damaged metabolism. Unlike its competitors, Twin Health emphasizes a subscription-based model that provides continuous support and updates to clients, ensuring they have access to the latest insights and coaching. The goal of Twin Health is to reverse and prevent chronic metabolic diseases, improving the health and well-being of millions affected by these conditions.

Company Stage

Late Stage VC

Total Funding

$227.1M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • The global digital twin market is expected to grow at a CAGR of 58% by 2030.
  • Advancements in personalized medicine align with Twin Health's individualized treatment approach.
  • Increasing chronic diseases worldwide drive demand for Twin Health's innovative solutions.

What critics are saying

  • Competition from companies like Virta Health threatens Twin Health's market share.
  • Privacy concerns and regulatory scrutiny challenge wearable technology data collection.
  • Subscription model may face resistance due to consumer wariness of recurring costs.

What makes Twin Health unique

  • Twin Health's Whole Body Digital Twin technology offers real-time metabolic monitoring.
  • The platform combines AI, sensors, and medical science for personalized treatment plans.
  • Twin Health targets the root cause of chronic diseases: damaged metabolism.

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