Network & Systems Engineer

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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From the phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, to flagship retail stores in New York, Chicago and Tokyo, the next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China. 

Located in the heart of the city, Warner Bros. Studio Tour Shanghai – The Making of Harry Potter is an indoor attraction designed to transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning sets, and displaying beautifully crafted props. 

This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations and the very best in Harry Potter retail.

Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit.

Your New Role

The role delivers implementation, second-line operations and troubleshooting for the park network, servers and cloud resources. It is accountable for the availability of the underlying platform that carries ticketing, access control, point-of-sale, office and show systems: following concealed works on site during the build phase and acting as the primary hands-on engineer in operations.

1. 岗位设置目的Job Objectives:

该岗位承担园区网络、服务器与云资源的落地实施、二线运维与故障排错，是票务、闸机、收银、办公与演出系统底层承载的可用性责任人；在建设期随工跟进隐蔽工程，在运营期作为技术侧的主要一线管理负责人。

2. 主要岗位职责Duties & Responsibilities:

(1) 建设实施Build & Implementation

负责核心、汇聚与接入网络及无线系统的部署与联调，包括VLAN 划分、路由策略、访客网隔离与终端接入策略落地。

Deploy and integrate core, aggregation and access networks together with the wireless system, including VLAN design, routing policy, guest network segregation and end-device access policy.

在装修封闭前完成布线、机柜、标签与端口表的核对，形成与现场一致的竣工资料。

Verify cabling, racks, labelling and port maps before fit-out closure, and produce as-built records consistent with the physical site.

(2) 系统与安全基线Systems & Security Baselines

部署并维护Windows Server / Linux 服务器与虚拟化平台，执行AD / DNS / DHCP、终端镜像与补丁策略，并落实BISO 定义的安全基线、账号权限策略与漏洞整改要求。

Deploy and maintain Windows Server / Linux servers and virtualisation platforms; operate AD / DNS / DHCP, endpoint imaging and patch policies, and implement the security baselines, account permission policies and vulnerability remediation defined by the BISO.

(3) 二线运维与故障排错Second-line Operations & Troubleshooting

承接服务台升级的技术问题，负责网络与系统层面的故障定位、处置与根因分析。

Take escalated technical issues from the service desk and own fault isolation, resolution and root-cause analysis at network and systems level.

维护备份与监控，按流程执行变更，并及时更新配置库、拓扑图与运维记录。

Maintain backup and monitoring, execute changes under process control, and keep configuration repositories, topology diagrams and operation logs up to date.

(4) 云资源运维Cloud Operations

管理腾讯云与由世纪互联运营的Microsoft Azure 上的计算、存储、网络与账号资源，配合完成双云环境的联通与监控。

Manage compute, storage, network and account resources on Tencent Cloud and Microsoft Azure operated by 21Vianet, and support connectivity and monitoring across the dual-cloud environment.

(5) 演练、交接与开园保障Drills, Handover & Opening Assurance

配合主管完成季度演练，确保配置与文档可被他人接管；并参与试运营演练与开 园技术值守，保障票务、闸机、收银与音视频链路稳定运行。

Support quarterly shadow drills simulating absence from the role so that configurations and documentation can be taken over by others; participate in trial operation rehearsals and technical standby for opening, safeguarding ticketing, access control, point-of-sale and AV chains.

(6) 容器平台与发布体系 Container Platform & Release Management

负责腾讯云 TKE 标准集群的全生命周期管理：集群规划、版本升级、CVM 节点池与超级节点、跨可用区容灾、成本与容量优化。

Own the full lifecycle of Tencent Cloud TKE standard clusters: cluster planning, version upgrades, CVM node pools and super nodes, cross-AZ disaster recovery, and cost and capacity optimization.

建立容器化交付标准：镜像规范、Workload / Helm 编排、Ingress 与 CLB 对接、资源 Request / Limit、HPA 与节假日定时扩容策略。

Establish containerized delivery standards: image specifications, Workload / Helm orchestration, Ingress and CLB integration, resource Request / Limit, HPA, and scheduled scale-out policies for holidays.

维护发布体系：滚动 / 灰度发布、回滚预案、变更窗口管理，保障售票、支付回调、核销等核心服务。

Maintain the release system: rolling / canary releases, rollback plans and change-window management, safeguarding core services such as ticketing, payment callbacks and ticket redemption.

3. 岗位技能及要求Required Qualifications：

(1) 教育背景及经验要求Educational Background and Experience

全日制本科及以上学历，计算机科学、网络工程、通信或相关专业。

Bachelor's degree (full-time) or above in Computer Science, Network Engineering, Telecommunications or a related field.

5 年以上网络与系统运维经验，其中至少2 年现场交付经验。

5+ years of network and systems operations experience, including at least 2 years of on-site delivery experience.

具备独立完成网络或系统故障定位的经历，能够说明排查思路与处置结果。

Demonstrable record of independently isolating network or system faults, able to articulate the diagnostic approach and outcome.

具备至少一个主流公有云平台的实际操作经验。

Hands-on operating experience with at least one major public cloud platform.

3 年以上生产环境 K8s 运维 / SRE 经验，独立负责过至少一个线上集群。

3+ years of production Kubernetes operations / SRE experience, having independently owned at least one live cluster.

有云厂商托管 K8s 生产经验：腾讯云 TKE 优先，ACK / EKS / GKE 经验可迁移。

Production experience with managed Kubernetes from a cloud vendor: Tencent Cloud TKE preferred; ACK / EKS / GKE experience is transferable.

有真实高并发或峰值场景的容量规划、压测、降级、复盘经历。

Hands-on experience in capacity planning, load testing, service degradation and post-incident reviews for real high-concurrency or peak-traffic scenarios.

(2) 技能要求Skills & Capabilities

精通路由交换：熟练掌握静态路由、OSPF 等路由协议与交换配置，具备无线AP/ AC 部署与漫游优化的调优能力。

Proficient with routing protocols including static routing and OSPF, and with switching configuration; able to tune wireless AP / AC deployments and roaming performance.

熟悉防火墙策略、VPN 与网络访问控制，能够独立完成策略配置与排错。

Familiar with firewall policy, VPN and network access control; able to configure and troubleshoot policies independently.

熟悉Windows Server / Linux 与虚拟化平台，熟悉AD / DNS / DHCP 与终端管理。

Familiar with Windows Server / Linux and virtualisation platforms, and with AD / DNS / DHCP and endpoint management.

至少掌握一种脚本语言（PowerShell 或Python），能完成日常运维自动化。

Proficient in at least one scripting language (PowerShell or Python) for routine operations automation.

熟练使用网络抓包与分析工具、监控与备份工具、Visio 或同类制图工具、ITSM 工单系统。

Proficient with packet capture and analysis tools, monitoring and backup tooling, Visio or equivalent diagramming tools, and an ITSM ticketing system.

具备英语文档阅读能力，可理解厂商技术手册与英文工单。

Able to read English technical documentation, including vendor manuals and

English-language tickets.

扎实理解 Pod、Deployment、Service、Ingress、HPA、PVC、调度与亲和性、探针、资源配额、容器网络模型。

Solid understanding of Pod, Deployment, Service, Ingress, HPA, PVC, scheduling and affinity, probes, resource quotas and the container network model.

能独立排查：OOMKilled / CrashLoopBackOff / DNS 解析 / CLB 健康检查异常 / 证书链 / 节点 NotReady。

Able to independently troubleshoot OOMKilled, CrashLoopBackOff, DNS resolution, CLB health-check failures, certificate chain issues and node NotReady.

熟练使用 Helm 或 Kustomize + CI/CD，能用 Python / Go / Shell 写运维脚本。

Proficient with Helm or Kustomize plus CI/CD, and able to write operations scripts in Python / Go / Shell.

落地过监控告警 + 日志体系（Prometheus / Grafana / 云监控 / CLS 一类）。

Has implemented monitoring, alerting and logging systems (e.g. Prometheus / Grafana / Cloud Monitor / CLS).

(3) 能力要求Competencies

动手能力强，愿意进入机房、弱电井与施工现场作业。

Strong hands-on orientation; willing to work in data centres, low-voltage risers and construction areas.

注重文档与配置留痕，习惯把处置过程写进记录。

Disciplined about documentation and configuration records; habitually logs the handling process.

面对故障时冷静有序，能同时处理多项并发问题。

Calm and methodical under incident pressure; able to handle multiple concurrent issues.

沟通清晰，能够向业务同事解释技术问题与预计恢复时间。

Communicates clearly, able to explain technical issues and expected recovery time to business colleagues.

(4) 加分项Preferred Qualifications

有多分支、连锁零售或多站点组网运维经验者优先。

Experience operating multi-site, retail chain or multi-branch networks.

持有CCIE / CCNP、VCP、Azure 或腾讯云相关认证者优先。

Certifications such as CCIE / CCNP, VCP, Azure or Tencent Cloud credentials.

有音视频网络（如Dante、AV over IP）或演出系统承载经验者优先。

Experience carrying AV networking (e.g. Dante, AV over IP) or show systems.

双云（腾讯云+ Azure）或多云环境运维经验者优先。

Experience operating dual-cloud (Tencent Cloud + Azure) or multi-cloud environments.

Shanghai Joint Venture Employment:

Please note that this position is employed through Warner Bros.’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. as required for this project.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

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