AVP – Specialist - Business Management Support, Consumer Banking

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including investments, insurance, deposits, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Establish and enhance policies & procedures/guidelines for CBG business operations and consumer products/services to ensure full compliance with regulatory requirements & corporate guidelines.
• Regular review of end-to-end processes, identify areas for continuous improvement to ensure operational effectiveness, ensure sufficient control and documentation throughout the business process are implemented
• Provide support to business initiatives including but not limited to launch new product/service for CBG business to ensure that the robust and efficient process are implemented, operational risk is adequately addressed.
• Prepare and maintain documentation to promote effective operations and protection of interest to both the Bank and customer
• Manage operation processes and procedures for consumer banking group covering banking products and services  under Consumer Banking Group in HK and Macau
• Ensure business processes are robust and efficiency through continuous review and improvement to address any risk & fraud that might arise.
• Coordinate with various stakeholders to ensure policies & procedures implemented are compliant to group policies/guidelines and regulatory requirements.

Requirements

• Degree holder in related disciplines
• Minimum 8 year of relevant experience, preferably in transformation or project management
• Knowledge of general banking products and services and related regulations
• Excellent communication and interpersonal skills
• Good command of written and spoken English and Chinese

Location:

One Island East

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time