Lucky Strike Entertainment

Bowling alley entertainment and dining venues

Shift Leader

Food & Beverage Operations ManagementPosted on Nov 13

Part-timeGarland, TX, USAIn-person

About the Job

Requirements

Applicants must be at least 18 years of age.
A high school diploma is optional; a bachelor's degree is preferred.
A commitment to great guest service is required.
Solid communication skills are required.
The candidate must be a strong team player.
The candidate must be able to thrive in a fast-paced environment.

Responsibilities

Run center operations, including cash accountability and key control, in the absence of the General Manager, Assistant General Manager, Manager, or Supervisor, while providing a positive in-center guest experience.
Work with the center's management team to ensure exemplary guest service standards are followed.
Establish and enforce organizational standards to maintain quality service.
Maintain friendly, courteous, polite, and helpful customer service through employees, ensuring guests receive personalized service, promptly delivered food and beverages, and a clean, inviting environment.
Provide information on center programs and services, promotions, pricing, and specials.
Answer phones professionally and pleasantly, and take reservations.
Remain visible by walking the center, observing employee and customer interactions, and providing leadership to staff.
Address customer complaints and disruptions professionally.
Track lane availability, assign open lanes, prepare for leagues, and start leagues on time.
Maintain a safe environment for employees and customers.
Address employee relations issues during shifts as appropriate.
Follow cash control procedures, including preparing and transporting daily deposits.
Complete opening and closing cash procedures and prepare reports by collecting, analyzing, and summarizing information for Center Management review and approval.
Unload and stock inventory, and maintain required inventory levels.
Maintain product quality and monitor service equipment.
Inspect the facility for occupational, health, and safety compliance, and ensure employees follow safe work practices and understand safety procedures.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR SHIFT LEADERS DO

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.

Maintains quality service by establishing and enforcing organizational standards.
Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
Provides information on center programs and services, promotions, pricing and specials.
Answers phones in a professional and pleasant manner and take reservations.
Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
Addresses customer complaints and disruptions in a professional manner.
Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
Maintains a safe environment for employees and customers.
Addresses employee relations issue during shift as appropriate.
Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
Unloads, stocks and maintains required inventory level.
Maintains quality of product and monitors all service equipment.
Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

WHAT IT TAKES

Optional: HS Diploma (Bachelor’s preferred)

A commitment to great guest service

Solid communication skills

Strong team player

Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Job Type: Part-time

Shift:

Evening shift
Night shift

Weekly day range:

Weekend availability

Work Location: One location

Pay & Benefits

The pay rate for this position is $18.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

About the Company

Lucky Strike Entertainment

Bowling alley entertainment and dining venues

Lucky Strike Entertainment operates a chain of entertainment venues that blend bowling, games, food and drinks into social, themed spaces. Guests bowl, play games, and enjoy an evolving menu in a casual, shareable atmosphere designed for fun and celebration. It differentiates itself with a distinctive vibe inspired by The Big Lebowski’s original set design and “The Dude DNA,” aiming for a memorable overall experience rather than just food or games. The goal is to create a magical place where people can let loose, feel great, and the company continually refines its true north while expanding its venues and offerings.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $2.1B
Headquarters: Los Angeles, CA
Founded: 2003

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