Head of DevOps & Automation

About this role:

At Wells Fargo, a Technology Director directs engineering organizations that deliver secure, resilient, and scalable technology solutions aligned with enterprise priorities. You will translate strategy into actionable roadmaps, oversee engineering practices and risk management, and align people and financial resources with delivery commitments.

In this role, you will:

• Manage managers and senior professionals responsible for delivering technology services, solutions, and capabilities aligned with strategic priorities
• Develop and implement technology strategies, roadmaps, and plans in partnership with business and technology leaders
• Identify and implement opportunities to improve technology capabilities, processes, service delivery, and operational effectiveness
• Provide oversight of technology solutions and services to support security, stability, availability, resilience, scalability, and business needs
• Develop and implement risk management strategies and partner with stakeholders to address technology and enterprise risk
• Direct complex technology initiatives and promote innovation and modernization to achieve business and technology objectives
• Collaborate with and influence professionals and experienced managers and interact with third-party providers, regulatory bodies, or industry groups, as applicable
• Manage allocation of people and financial resources and develop a culture of talent development aligned with business objectives

• Manage a team of engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy

• Lead major incident management, problem management, root cause analysis, and continuous service improvement initiatives.
• Improve platform resiliency and reduce customer-impacting incidents through proactive engineering and automation.

AI Operations & Emerging Technology

• Lead AI platform operations supporting GenAI, machine learning, model serving, inference platforms, ModelOps, and emerging Agentic AI solutions.
• Establish operational practices for model monitoring, model drift detection, observability, lifecycle management, and governance.
• Develop capabilities supporting Agentic AI operations and Agentic Reliability Engineering.
• Evaluate and implement emerging AI technologies to improve operational effectiveness and engineering productivity.

Leadership & Talent Development

• Lead and develop a globally distributed organization consisting of managers, engineers, reliability engineers, platform specialists, and operations professionals.
• Build a culture of engineering excellence, accountability, continuous improvement, and operational ownership.
• Drive organizational transformation from traditional support functions to an engineering-first operating model.
• Develop succession plans, career paths, and technical growth opportunities for team members.

Stakeholder Management

• Serve as the executive point of contact for platform reliability, operational risk, and production stability.
• Influence senior technology leaders and partner organizations to drive reliability and operational transformation initiatives.
• Present platform health, reliability trends, risks, investments, and strategic priorities to executive leadership.
• Influence executive technology strategy and investment decisions through data-driven recommendations, operational insights, reliability trends, and risk assessments.

Required Qualifications:

• 10+ years of technology strategic leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• 10+ years of Engineering experience 
• Technical expert, innovator, and strategic thought leader within a specified technology engineering discipline such as applications, services, network, information security, database, operating systems, or web technologies.
• Experience in rolling out and managing enterprise wide Kubernetes/Container solutions
• Experience in leading large scale Digital transformation initiatives
• Must have Experience in developing application in Cloud native technologies – Microservices, Spring boot
• Experience in Gen AI and Agentic AI technologies and tooling
• Must have Experience in developing applications using Event driven architecture using KEES (Kafka Enterprise Event Streaming) , Streaming using Flink

Desired Qualifications:

• University degree in Business or related discipline with 10 + years of experience
• Experience in Designing and Architecting Enterprise Grade applications including development of common components and frameworks
• Experience in designing Low latency, High throughput applications specifically around NFR patterns and frameworks
• Rich experience working in Agile environment
• Hands on experience adopting and implementing engineering practices such as TDD, BDD, Developer lead functional automation, Automated deployment
• Experience in recommending changes to application architecture with knowledge in infrastructure aspects and good ability to articulate to stakeholders. 
• Implementing best practices from inception of SDLC like GIT branching Strategy, Code Reviews, Test Driven developments
• Hands-on experience in Java or any similar JVM languages, Eager to solve the problem by quickly implementing the PoC  
• Working knowledge on RDBMS, NoSQL like MongoDB, HADOOP and ELK stack  
• Sound understanding of architecting middleware applications including – API driven architecture
• Sound knowledge on Event Driven programming and messaging broker like MQ, KAFKA
• Good understanding of security best practices in implementing the public facing external applications (Fortify Scan, SonarQube, Black duck scan)
• Core understanding of BFSI and services domain is must
• Should have working knowledge on one of cloud platforms like PCF, AWS, Azure or GCP, Openshift container platform

• Experience applying software engineering concepts to technology delivery and operational decisions
• Skill in business analysis and business enablement to translate business needs into actionable technology requirements and outcomes
• Ability to guide platform management decisions involving reliability, lifecycle, and service considerations
• Knowledge of compliance requirements, risk controls, and cyber security management practices applicable to technology solutions
• Proven success managing projects, including plans, dependencies, risks, and delivery commitments
• Capability to develop strategy and translate priorities into technology roadmaps and execution plans
• Effective stakeholder relationship management across business and technology partners

Job Expectations:

• Translates advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the  organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
• Acts as an expert resource for architects in the development of target architectures. Maintains knowledge of industry best practices and new technologies and recommends
• innovations that enhance operations and/or provide a competitive advantage to the organization.
• Develop standards and best practices and for engineering complex, largescale technology solutions to address highly complex and typically cross-organizational issues, while
• maintaining broad knowledge of other technology engineering disciplines and partnering with other key experts.
• Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations and/or provide a competitive advantage to the organization.
• May represent Wells Fargo to external industry groups, influencing industry standards. Provides expert counsel to senior technology leadership and advises and mentors others with the goal of knowledge transfer.
• Wear the hat of architecture of all of Journey Enablement products’ and will also be responsible for getting it reviewed, and making sure the system is built accordingly
• Appetite to solve the scalability and Performance issues and should have strong troubleshooting skills
• Strong influential skills in vetting design with our partners and articulate the same in precise and concise way

Posting End Date:

18 Nov 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.