Manager Operations Strategy & Industry Solutions - Technology, Media & Telecommunications, TMT

Job Description

• Program Leadership & Delivery Excellence: Take end-to-end responsibility for the quality, steering, and financial performance of large-scale TMT transformation programs, ensuring sustainable business value is delivered to the client.
• Client Relationship Management: Act as a strategic partner to senior client stakeholders (CxOs, VPs, and Directors). You understand their unique business pressures and proactively advise them on operational strategies, digital market trends, and AI adoption roadmaps.
• Business Development & Market Growth: Drive commercial growth for the TMT practice by identifying market opportunities, leading complex proposals (RFPs), and leveraging your industry network to generate new business streams.
• Practice & Thought Leadership: Shape and advance Deloitte's TMT portfolio. You will develop innovative points of view on emerging industry trends (e.g., telco-to-techno shifts, SaaS scaling, ecosystem orchestration, scaling GenAI from pilot to production) and position our team as market leaders.
• People Development & Mentorship: Lead, inspire, and grow a diverse team of consultants and senior consultants. You will act as a dedicated career counselor, championing an inclusive culture and driving individual professional growth.

Qualifications

You are an entrepreneurial leader who thrives at the intersection of business strategy and deep technological shifts. You have a proven track record of managing complex client environments, driving commercial success, and building highly motivated teams. Above all, you dare to be yourself.

As a (Senior) Manager, you have:

• A Master’s degree in business administration, economics, engineering, data science, or a related field.
• 6–10+ years of relevant experience, with a substantial track record in management/strategy consulting or in a senior leadership, strategy, or operations role within the TMT sector.
• Proven experience in leading large-scale target operating model (TOM) design, digital backbone/cloud transformations, agile enterprise scaling, or AI/automation-driven operational strategies.
• Strong understanding of the Technology and AI landscape, including practical knowledge of how to leverage data and AI technologies to optimize business processes, reinvent workflows, or create new digital products.
• Demonstrated commercial success, including experience identifying sales opportunities, leading proposals, and managing senior client accounts.
• Deep domain expertise in at least one of the TMT sub-sectors (Tech, Media, or Telecom) and a clear vision on how emerging tech is transforming industry operations.
• Outstanding leadership, communication, and storytelling skills, with the ability to influence and align diverse, senior executive stakeholder groups.
• Excellent interpersonal and communication skills in both Dutch and English (mandatory).

Additional Information

As a (Senior) Manager within Operations & Industry Solutions (OIDS), you will lead the transformation of the core operations, digital infrastructure, and commercial models of the world’s leading Technology, Media, and Telecommunications companies. You will act as a trusted advisor to C-suite executives, defining the strategic roadmaps that enable them to navigate disruption, scale rapidly, and capitalize on technological convergence.

In this leadership role, you will own the delivery of high-profile, complex transformation programs. You will position Deloitte at the forefront of the industry by shaping our offerings around AI-driven operational excellence, Generative AI integration, network monetization, cloud and edge infrastructure strategy, and digital platform business models. Beyond project delivery, you will play a pivotal role in driving market growth, securing commercial opportunities, and mentoring the next generation of consulting talent.