Servicing Support Specialist

Position Summary: 

The Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including the Order & Parts Processing, Estimators, Outbound, and Client Relations and must be able to resolve all client issues professionally and knowledgeably in a timely manner. The Servicing Support Specialist manages the workflow for rush and other critical orders, provides technical information, and serves as the primary contact for internal clients. The Servicing Support Specialist must have excellent self-management skills and be able to prioritize and multi-task, while interacting with internal clients. 

What You'll Do: 

Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all internal and external clients. Proactively inform management of any service-related issues that may result in client escalations. Act as the liaison between U.S. Retail, Direct Sales, Business Sales and all departments within the TSC. This includes managing rush requests, providing repair and alteration estimates, and acting as a subject matter expert on technical and systematic processes

Physically and systematically manage the flow of critical repair orders through the department according to Tiffany accuracy, productivity, and turn time standards. Work with teammates to coordinate the department workflow ensuring that service levels are appropriate for all orders. Provide updates to internal clients and related departments on status of orders as needed

Analyze and make recommendations with ongoing problem identification and process improvements. Participate in special projects and/or provide coverage during absences for other positions

Required Qualifications:

• High school diploma or equivalent

• Keyboarding

• Strong written and verbal English communication skills

• Ability to work independently and manage multiple tasks

• Flexible work schedule and ability to work overtime as needed including weekend hours

• Strong client service orientation and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Bachelor’s degree

• Jewelry, watch, or luxury industry experience