Housekeeping Manager

Job Description

• Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel

• Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
• Ensure that all rooms are cleaned accordingly to arrival time
• Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments.
• Conduct frequent and thorough inspections together with the Rooms Division Manager.
• Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
• Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
• Ensures all Housekeeping personnel are aware of all room sales revenue targets and are kept informed of performance results.

• Assigns responsibilities to Team leaders - Housekeeping.
• Deploy staff to specific areas.
• Coordinate and liaise with other related Departments.
• Makes daily inspection of all areas, including public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of the premises.
• Oversee inventory of room linen and Uniform with Team Leader -Housekeeping.
• Check and control the overall operating expenses.
• To monitor/oversee on job order issued to Engineering Department.

• Establish rapport with guests maintaining good customer relationship and handle guest complaints, requests and enquiries on Housekeeping services
• Personally and frequently verify that guests’ stay is receiving the best possible service in line with Accor standards.
• Ensure that all V.I.P / Long Stay guests’ needs are met throughout their stay
• Ensure that guest history records are up to date at all times
• Oversee Laundry operations and ensure that Accor Brand Standards are met in terms of quality of service and product
• Ensure the maintenance of back of the house areas and employee facilities like Locker Rooms.
• Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
• Support the implementation of a consistent guest recognition programme and maintain a relevant guest database

Qualifications

Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management

Additional Information