ICE Consulting is seeking a motivated and organized Buyer / Operations professional to join our growing team. In this role, you will be responsible for managing procurement processes, vendor relationships, and ensuring smooth operational workflows within the company. Your strong communication skills will be key in collaborating with clients, vendors, and internal teams to meet organizational goals.
Primary Responsibilities:
Source and procure computer hardware and software solutions by preparing and presenting multiple quotes for clients.
Engage with clients to discuss quotes, gather feedback, and follow up on approvals.
Manage and maintain hardware and software warranties, support agreements, and licensing for clients.
Place orders for hardware and software once approved by clients, ensuring timeliness and accuracy.
Develop and strengthen relationships with vendors to ensure competitive pricing and quality service.
Track all orders and provide clients with estimated delivery dates (ETAs).
Communicate regularly with clients to update them on their order status and address any inquiries.
Oversee office inventory levels and order necessary supplies and equipment.
Document and organize hardware and software warranties and licenses effectively.
Manage multiple tasks and priorities to ensure timely completion of quotes, orders, and service requests.
Support the assignment and tracking of service requests (tickets) to ensure prompt resolutions.
Assist in scheduling resources and maintaining comprehensive documentation for procurement activities.
Requirements
Qualifications and Required Skills:
Bachelor's degree or equivalent work experience.
Experience with Microsoft Project and familiarity with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks).
Minimum of 5 years of experience in a customer support or purchasing role.
Strong proficiency in the Microsoft Office Suite, especially Excel, Project, and Outlook.
Excellent organizational skills, able to multitask and prioritize effectively in a fast-paced environment.
Demonstrated problem-solving ability and sound decision-making skills.
Proactive, positive, and engaging attitude when dealing with clients and team members.
Meticulous attention to detail and a commitment to high-quality work.
Familiarity with Confluence for document management and project tracking.
Strong communication skills with a focus on providing exceptional customer service.
Ability to work collaboratively with team members, vendors, and clients to achieve common goals.
Capacity to perform under pressure while maintaining professionalism and composure.