Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Senior QA Analyst

Manual & Functional QAPosted on Nov 10

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Administration, Mathematics, Finance, Statistics, or Technology is required; post-secondary education is specified.
A bachelor's degree in Information Systems or Computer Science is preferred.
Four to six years of experience in a similar role is required.
Knowledge of Health and Welfare plans is required.
Knowledge of automated testing tools, including implementation and use, and Project and Test Management tools is required.
Knowledge of QA tools, concepts, and methodologies is required.
Ability to handle and manage multiple tasks simultaneously is required.
Ability to meet deadlines and deliver on time is required.
Ability to take ownership and be accountable for assigned tasks is required.
Ability to work in a fast-paced, deadline-oriented project team environment is required.
Strong problem-solving and analytical skills are required.
Oral and written communication skills for sharing concepts and information with teammates and clients are required.
A client-satisfaction focus and team-oriented work style are required.
Proficiency with Microsoft Word, Excel, and Access is required.
Knowledge of SQL and VB is required.
Industry-specific certifications are listed.

Responsibilities

Own module-level work assigned to the role and immediate subordinates.
Manage internal stakeholder communication, including with Technology and other teams for the assigned module.
Assist with and manage offshore/onshore interactions and stakeholder communication, including technical and functional escalations.
Update documentation with task details and provide regular updates to the team.
Understand the domain and interpret Business Requirement Documents (BRDs).
Review and maintain BRDs to identify system gaps and ensure domain compliance.
Maintain and update BRDs to reflect ongoing changes.
Interpret requirements to create or update system specification documents.
Perform and review data analysis, audits, and related research, and provide resolutions.
Independently manage process integration and transition, maintaining the associated documentation.
Resolve production-related issues and prepare the annual calendar, as applicable.
Execute and manage assigned analysis and production tasks for the relevant Tower.
Test business and functional/system requirements to ensure Health and Welfare system implementations and maintenance meet quality, reliability, usability, and performance standards.
Ensure the system solution reflects client benefits.
Mentor and train junior to intermediate team members.
Perform system analysis, implementation, documentation, testing, and programming.

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Working closely with clients and colleagues, the Health and Welfare Sr. QA Analyst plays a key role in the testing of business and functional/ system requirements to ensure the Health and Welfare system implementation and maintenance activities meet the established standards of quality as well as reliability, usability and performance. You will be responsible to ensure that the system solution in place reflects client’s benefits. In addition, you will be responsible to mentor and train junior to intermediate team members.

How you'll make an impact

• Demonstrate Module level ownership (Work assigned to self and immediate sub-ordinates)
• Manage internal stakeholder communication (including Technology & other teams for assigned module)
• Assist & Manage Offshore/Onshore Interaction and Stakeholder Communication, including Technical/Functional escalations
• Update all documentation with task details and provide regular updates to team
• Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD)
• Review/Maintain BRD for system gaps & domain compliance
• Maintain and Update BRD for ongoing changes
• Interprets requirements to create/update systems specifications documents
• Perform & Review Data Analysis, Audit, and associated research and provide subsequent resolutions
• Work independently to manage smooth integration/transition of processes to maintain documentations for the same
• Responsible for solving the production related issues and preparation of annual calendar, as applicable.
• Execute & Manage the assigned tasks {analysis and production} specific to your Tower

About you

- Minimum of 4-6 years of experience in a similar role

- Bachelor’s degree in Business Administration, Mathematics, Finance, Statistics, Technology

- Knowledge of Health and Welfare plans

- Knowledge of automated testing tool (implement and use) and Project and Test Management Tools

- Knowledge of tools, concepts and methodologies of QA

- Facility to handle and manage multiple tasks simultaneously

- Ability to commit to deadlines and deliver on a timely manner

- Capability to take ownership and be accountable for assigned tasks

- Excel working in a fast-paced, deadline-oriented project team environment

- Demonstrate high problem solving and analytical skills

- Excellent oral and written communication skills to share concepts and information to teammates and clients

- Client satisfaction focus along with team-oriented work style

- Enjoy system analysis/implementation/documentation/testing/programming

- Proficient with Microsoft Word, Excel, and Access

- Knowledge of SQL, VB

Minimum Qualifications

Education

Major - Post secondary education, bachelor’s degree in Information Systems or Computer Science is preferred

Degree - 1Bachelor 0Master

Licenses/Certificates

Industry specific certifications

Work Experience

4-6years

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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