Full-Time

Technical Program Manager

Help Scout

Help Scout

201-500 employees

Customer support and communication platform.


Junior, Mid, Senior

Remote in USA

Requirements
  • Experience in technical program management or similar role
  • Proficiency in project management principles, practices, and techniques
  • Skilled communicator with the ability to foster a culture of accountability and continuous improvement
  • Ability to guide projects from start to finish, merging technology with execution
  • Detail-oriented with the ability to anticipate risks and offer mitigation solutions
  • Experience working with cross-functional teams to initiate and execute large-scale technical projects
Responsibilities
  • Navigate cross-team dependencies and organize systems of record
  • Support successful execution of projects by defining project success criteria and creating measurable milestones
  • Provide clear and transparent updates on progress, issues, and risks to keep stakeholders aligned
  • Operate in the details with teams and know when to ask the right questions to help technical teams think through complex problems
  • Recognize areas of improvement and develop solutions with a measurable impact on project efficiency

Help Scout distinguishes itself in the customer service software market through its user-friendly design, which enables teams to master the platform within a single day, enhancing productivity and reducing onboarding time. The company's commitment to seamless integration is evidenced by over 50 partnerships with leading software providers, ensuring a versatile and cohesive experience for clients such as Buffer and GrubHub. By focusing on a shared inbox system that is both robust and aesthetically pleasing, Help Scout caters to businesses seeking an efficient and scalable solution to manage customer interactions across various channels.

Company Stage

Series B

Total Funding

$28M

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

20%