Field Service Technician

Conair, part of the PiovanGroup, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment and granulators. Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield. 

Position: Field Service Technician 

Role

The Field Service Technician provides technical support to customers, both on-site (primary) and by telephone/computer (secondary). In this role, you will install, demonstrate, qualify, troubleshoot, repair, and modify Conair equipment, leveraging your knowledge of our equipment to provide technical support across multiple product lines. While primarily working in customer facilities, you will also provide office-based phone support and perform administrative tasks, such as opening and managing support cases, generating service reports, and documenting expenses. This position reports to the Field Service Supervisor and may be based in Franklin, PA, or at a home office.

Key Responsibilities 

• Perform startup, repair, and preventative maintenance service work at customer sites;
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from jobsites; this may include international locations.
• Document all actions and expenses, including service reports, expense reports, and product alterations;
• Provide technical telephone support for customers, Sales, and other technicians; Research and secure answers to problems;
• Be able to provide backup Specialist support on at least one product line;
• Conduct plant-floor training classes for customers on equipment operation and maintenance;
• Provide after-hours technical support as part of an on-call rotation;
• Practice Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work.