Livestream Moderator - TikTok Shop

About SuperOrdinary 
About SuperOrdinary (PGC Division):

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. More than an agency, we're the go-to growth partner for brands looking to win in social commerce, partnering with industry leaders like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth to connect with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful connections across the world's fastest-growing marketplaces.

We're in an exciting period of growth, making this an incredible time to join the team. You'll have the opportunity to help build new live shopping channels from the ground up, work alongside some of the industry's top operators, and grow your skills in one of the fastest-growing areas of e-commerce.

Success at SuperOrdinary comes from people who are naturally curious, solutions-oriented, and eager to learn. The playbook is constantly changing, so we look for team members who embrace change, think creatively, and bring a strong hustle mentality. We hold ourselves—and our partners—to a high standard, earning our reputation as the trusted experts brands rely on to navigate the ever-evolving world of social commerce.

Job Overview: 
We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams. 

Key Responsibilities: 

• Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.  
• Engage with viewers by pinning comments, highlighting questions, and encouraging participation.  
• Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast. 
• Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior. 
• Filter and report inappropriate comments or behavior to the relevant teams promptly.  
• Coordinate with the marketing and host teams to facilitate smooth live sessions.  
• Track viewer engagement and provide feedback for future live stream improvements.  
• Help manage inventory questions or issues related to products being showcased.  
• Stay updated on new TikTok features and best practices for live selling. 

Qualifications: 

• Prior experience in live chat moderation, social media management, or customer service preferred.  
• Excellent communication and interpersonal skills.  
• Strong understanding of TikTok platform features and live streaming environment.  
• Ability to remain professional, patient, and attentive during live sessions.  
• Good problem-solving skills and quick decision-making.  
• Detail-oriented with the ability to multitask effectively. 

Preferred Skills: 

• Knowledge of e-commerce and live selling environments.  
• Experience working with fast-paced digital content.  
• Multilingual abilities are a plus.  
• Passion for social media trends and online community building. 

Compensation & Benefits: 

• Compensation: $25 - $30 per hour 
• Flexible working hours aligned with live session schedules.  
• Opportunity to be part of a growing, innovative brand.  
• Collaborative team environment focused on creativity and engagement. 

Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community!