Document Processing Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Document Processing Specialist will support RoundPoint Mortgage Servicing LLC. The Document Processing Specialist is responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The Document Processing Specialist is responsible for letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to our customers throughout the mortgage life cycle of the loan.

Job Responsibilities:

• Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors
• Monitor print vendor production performance and intervene to correct production issues as they emerge
• Front line oversight of print vendor performance against SLAs and contract requirements
• Oversight of automated processes in RoundPoint’s system of record
• Working with cross-department co-workers to ensure that all service delivery objectives are met
• Tracking and monitoring output to ensure items are delivered timely to the print vendor
• Contribute to continuous improvement projects to improve efficiency and lower costs
• Other work-related duties, as assigned
• Responsible for meeting RoundPoint’s commitment to compliance

Qualifications and Skills:

• Experience with BFKS, required.
• 2+ years of customer service experience, required.
• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Mortgage and/or legal experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.