Junior NOC Analyst
IDT
Junior NOC Analyst
IDT
Low-cost international calling and money transfers
Proactively monitor all production networks, applications, and services.
Respond to & resolve alerts/alarms according to standard operating procedures.
Track all issues in a ticketing system.
Escalate alerts/issues to the appropriate Support team and work with the Support team towards a timely resolution.
Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.
2 years of similar experience.
Excellent monitoring / troubleshooting skills.
Working knowledge of Windows and Linux OS, Networks.
Working knowledge of issues / ticket track system.
Good level of English – B2 or higher. You will need to verbally explain technical issues clearly to non-technical stakeholders.
Experience participating in high-priority incident bridge calls and writing post-mortem reports.
New Relic (or Datadog or SolarWinds).
Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
Linux/Unix - basic knowledge.
Networking (basic understanding of BGP, MPLS, OSPF protocols).
Remote work opportunity!
B2B Employment ($, gross).
Stable job with long-term growth perspective.
Competitive salary with annual performance review.
Really good hardware.
An exciting and challenging job with talented people around.
Continuous learning and career growth opportunities.
Compensation for professional training, seminars, and conferences.
Referral program – get rewarded for helping us grow the team with talented people.
Company-supported English classes to enhance your professional growth.
A few words about us:
IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.
We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.
We understand the challenge of being apart from those who matter most. BOSS Revolutionis our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.
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ONLY ACCEPTING CANDIDATES FROM LATAM
PLEASE SUBMIT CV IN ENGLISH
IDT provides low-cost international communication and payment services, including affordable international calling and cross-border money transfers. Its BOSS Revolution service enables PIN-free international calling and, since 2013, money transfers for consumers. The company earns fees from these services and also offers gift-card incentives under the Awards2Go brand. IDT focuses on reliability through capacity stress testing and aims to help individuals and businesses access inexpensive, easy-to-use global telecom and financial services.
Explore more opportunities at IDT