Customer Success Manager @ Versapay

Salary Range: 85000 to 105000 (Currency: CAD) (Pay period: per-year-salary)

About Versapay 🚀

Versapay turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

Here’s how you’ll make a huge impact here – and on your career:

At Versapay, we're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers.

This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.

Reporting to the Director of Customer Success, you'll be a key player responsible for delivering a world-class experience our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives.

What you'll do:

Customer Lifecycle Management:
Seamlessly transition customers from onboarding to long-term adoption
Focus on growing installed base revenue
Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
Growth and Retention:
Develop and maintain Success Plans in collaboration with customers
Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
Customer Advocacy:
Collaborate with sales, professional services, support, underwriting, marketing, and product teams
Represent customer needs in product development initiatives
Problem Resolution:
Partner with Customer Care to maintain visibility into customer issues
Act as an advocate for high-severity requests
Drive cross-functional resolution efforts
Process Improvement:
Propose scalable enhancements to our customer journey
Identify and analyze multi-client issues to forecast potential churn risks

Qualifications:

5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
Proven track record managing high ARR customers in the Fintech industry
Demonstrated experience managing strategic accounts and engaging with C-level executives
Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
Knowledge of strategic account management methodologies and best practices
Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers

What you'll bring to the team:

Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact.
Strategic Thinking: Capacity to understand complex business scenarios and align Versapay solutions with customer objectives.
Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities.
Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology.
Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions.
Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth.
Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Manager

Versapay

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