Training Leader
No salary listed
Senior
Bachelor's
Sherbrooke, QC, Canada
In PersonTraining rotations may take place at branches in Quebec, including the South Shore, Drummondville, and Sherbrooke.
RetailRetail Store Management
About the job
Requirements
- You must be a graduate of a higher-education institution, university, or vocational training centre.
- You must have 5 to 10 years of experience in retail service and/or customer service.
- You must have 3 to 5 years of management experience.
- You must have professional communication skills, including strong written and oral communication and professional email etiquette.
- You must have organizational skills, including time management and prioritization to manage multiple responsibilities.
- You must have analytical ability and critical and logical thinking to make informed decisions.
- You must be available to work in a retail business whose branches are open seven days a week.
- The work environment includes office and production settings, and the role requires outdoor work with exposure to high and low temperatures.
Responsibilities
- Complete a development program lasting up to six months, rotating through major departments and sites to learn their operations.
- Learn the car-purchasing process through work in the call centre.
- Learn the vehicle-recovery process through work in dispatch.
- Learn the branch vehicle-purchasing process through vehicle buying and selling activities.
- Learn how the company promotes its products through marketing.
- Develop strategies to improve customer satisfaction, resolve service issues effectively, and strengthen customer relationships.
- Learn operational and retail processes, including yard operations and depollution.
- Review systems and programs and verify that access permissions are granted.
- Support management with investigations of workplace incidents, document findings, and contribute to corrective action plans that strengthen safety protocols.
- Complete mandatory training through AIM Campus.
- Learn regulatory compliance, risk management, and proactive safety practices.
- Work directly with frontline employees and gain practical experience coaching, mentoring, and guiding diverse teams while reinforcing safety and compliance standards.
- Direct branch operations, including yard management and depollution.
- Lead branch retail activities and guide customers through purchases, from locating products on the site to recommending suitable warranty options.
- Support vehicle purchase and sale transactions while ensuring procedures are followed and required files are properly completed.
- Identify and consult relevant information and ensure that required files and procedures are properly completed.
- Supervise and support employees in their daily activities to ensure operational efficiency and excellent service.
About the company
American Iron & Metal (AIM) recycles ferrous and non-ferrous scrap into metal products for industrial markets, alongside auto-parts sales and vehicle recycling. Its divisions also provide demolition, decommissioning, site remediation, and construction-waste recovery services. It sources scrap from manufacturers, other industrial businesses, and the public, who can deliver it to AIM facilities, and sells recovered metals to customers worldwide. The product range includes processed aluminum and copper pieces, and its divisions share resources and expertise across different stages of material recovery. Founded in Montreal in 1936, the family-run parent company says its head office is in Montreal, Quebec.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1936
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Simplify's Take
What believers are saying
- Operations extend internationally: AIM reports more than 135 locations worldwide, compared with Radius's nearly 100 North American sites.
- Management paths start at entry level: AIM's careers page describes several leaders advancing from their first jobs.
- Long service receives recognition: AIM's April 2026 update highlighted employees with more than 20 years at the company.
What critics are saying
- Account work starts in the yard: AIM's entry-level track combines yard training with pricing, negotiation and client analysis.
- Safety roles span multiple sites: AIM's environmental coordinator handles permits, inspections, dust, radiation and incident investigations.
- Crane operators carry safety responsibilities: AIM's roles combine loading and unloading with daily equipment inspections.
What makes American Iron and Metal unique
- The group also makes assembly materials: AIM Solder manufactures tin-lead and lead-free solder alongside the recycling business.
- Industrial supply adds another business: AIM's Minesource sells customized products for industrial and mining customers.
- Precious-metal recovery uses laboratory testing: AIM's Honeycomb analyzes material to measure its precious-metal content.
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