Computer World Services

Mission-critical IT services for government

Chief of Operations – Service Delivery / O&M Lead

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeColorado Springs, CO, USA$140k - $180k /yr

About the Job

Requirements

A bachelor's degree is preferred, although equivalent experience is considered.
8–10 years of experience in IT or network operations management, including 5+ years in a lead or chief operations role on a DoD or comparable large-scale O&M contract.
Experience managing multi-site 24/7 operations and service desk functions of comparable scale.
ITIL certification is required.
DoD 8140/8570-aligned IAT Level II or III certification (such as Security+, CySA+, or higher) may be required.
Active Top Secret clearance is required; eligibility for TS/SCI may be required for certain work areas.
U.S. citizenship is required.
Availability for shift, on-call, and after-hours coverage for outages, exercises, and mission-critical events is required.

Responsibilities

Direct daily O&M operations, incident, problem, and change management aligned with ITIL, and Network Operations Center performance across all sites.
Own the communications focal point and IT service desk, client systems support, and trouble-ticket performance.
Own staffing schedules, shift coverage, and surge response for outages or mission-critical events.
Track and report operational metrics, including SLAs, PPIs, ticket aging, and Mean Time to Resolution, to the PM and Government COR.
Manage IT asset management, equipment control and property custodian functions, warehouse accountability, and software license management.
Coordinate real-time hand-offs with the Chief Engineer on technical escalations and with cybersecurity staff on incident response.
Lead continuity-of-operations planning and execution across the enterprise.
Oversee user account management, VIP services, and end-user device support.
Ensure operational compliance with security requirements and support classified incident handling.
Manage Local Registration Authority and related access-administration functions, including support to geographically separated units.
Direct day-to-day operational execution and 24/7/365 service delivery across a consolidated, multi-site DoD enterprise, including network operations, IT service desk and communications focal point, client systems support, and IT asset management.
Own SLA and PPI performance at the operational level and shift and coverage management across all supported installations.
Maintain recurring presence at supported installations; travel may be required up to 25%.

Desired Qualifications

U.S. Space Force, U.S. Air Force, or DoD space or Command and Control mission environment experience is preferred.

Salary Range: 140000 to 180000 (Currency: USD) (Pay period: per-year-salary)

Owns day-to-day operational execution and 24/7/365 service delivery across a consolidated, multi-site DoD enterprise, including network operations, IT service desk / communications focal point, client systems support, and IT asset management. Primary owner of SLA / PPI performance at the operational level and of shift and coverage management across all supported installations.

Key Tasks & Responsibilities

Directs daily O&M operations, incident / problem / change management (ITIL-aligned), and Network Operations Center (NOC) performance across all sites.

Owns the communications focal point / IT service desk, client systems support, and trouble-ticket performance.

Owns staffing schedules, shift coverage, and surge response for outages or mission-critical events.

Tracks and reports operational metrics (SLAs, PPIs, ticket aging, Mean Time to Resolution) to the PM and Government COR.

Manages IT asset management (ITAM), equipment control / property custodian, warehouse accountability, and software license management.

Coordinates real-time hand-offs with the Chief Engineer on technical escalations and with cybersecurity staff on incident response.

Leads continuity-of-operations (COOP) planning and execution across the enterprise.

Oversees user account management, VIP services, and end-user device support.

Ensures operational compliance with security requirements and supports classified incident handling.

Manages Local Registration Authority (LRA) and related access-administration functions, including support to geographically separated units.

Education & Experience

Bachelor's degree preferred (equivalent experience considered).

8-10 years in IT / network operations management, including 5+ years in a lead / chief operations role on a DoD or comparable large-scale O&M contract.

Experience managing multi-site 24/7 operations and service desk functions of comparable scale.

USSF/USAF or DoD space / Command and Control (C2) mission environment experience preferred.

Certifications

ITIL certification required.

DoD 8140/8570-aligned IAT Level II or III (e.g., Security+, CySA+, or higher) may be required.

Security Clearance

Active Top Secret (TS) clearance required; eligibility for TS/SCI may be required for certain work areas.

U.S. citizenship required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Hybrid position in the Colorado Springs, CO area; recurring presence at supported installations (travel estimated up to 25%).

Directs a 24/7/365 operation; shift, on-call, and after-hours coverage required for outages, exercises, and mission-critical events.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

About the Company

Computer World Services

Mission-critical IT services for government

Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Falls Church, VA
Founded: 1990

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