Freight Account Manager

About the Role
We’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads — you’ll take ownership of customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution.
You’ll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.
What You’ll Do

• Own an assigned book of non-Pattern freight accounts

• Manage customer relationships and act as the primary point of contact

• Own revenue, gross profit, retention, and account growth

• Quote freight, source carrier rates, and win additional business within your existing accounts

• Conduct regular MBRs and QBRs and proactively identify account risks

• Own customer escalations and commercial issues through to resolution

• Respond to customer requests within 2 business hours

• Source and price loads, then hand them off to Dispatch for execution

• Work closely with Dispatch to ensure loads move smoothly and customer expectations are met

• Support Pattern/Middle Mile operations on leg 1 only

What You Won’t Do

• Dispatch or process BOLs

• Manage Pattern accounts beyond leg 1

• Hunt for new logos outside your assigned book

How Success Is Measured

• Revenue and GP growth

• Customer retention

• Growth within your existing book

• Quote/win rate

• Loads completed

• Response and issue-resolution time

• MBR/QBR completion

• No customer issues aged 48+ hours

The priorities are simple: keep the book, grow the GP, and close issues fast.
What We’re Looking For

• Experience in freight, logistics, transportation, 3PL, or customer/account management

• Strong customer service and relationship-building skills

• Understanding of freight pricing, carrier rates, and transportation operations

• Strong communication and problem-solving skills

• Highly organized and able to manage multiple priorities

• Comfortable working with revenue, margins, rates, and spreadsheets

• Proactive and responsive when issues arise

• Strong ownership mentality — you see an issue through until it’s resolved

Tools
Front | Relay TMS | Google Sheets | Phone | Email | Text
This is a hands-on role for someone who takes ownership, moves quickly, and is accountable for the customer and the freight — not just the task.